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  2. You cannot use the application object server (AOS) loadbalancer to load balance for a golive AOS in Microsoft Dynamics AX 2012 R2 Go Live

You cannot use the application object server (AOS) loadbalancer to load balance for a golive AOS in Microsoft Dynamics AX 2012 R2 Go Live

This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

You cannot use the application object server (AOS) loadbalancer to load balance for a golive AOS in Microsoft Dynamics AX 2012 R2 Go Live. Additionally, all user connections use the AOS, and the system performance goes down significantly.

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Cause

This problem occurs because the workload value in the SysServerSessions table keeps going down to a lower negative after you log clients on and off the AOS for several times.

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Resolution

To obtain this hotfix, visit the following Microsoft website:
https://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=2769291&kbln=en-us&sd=mbs

Hotfix information

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Technical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact Technical Support for Microsoft Dynamics and related products by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.

For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 Go Live installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot applicable60,67205-Sep-121:50x86
Axupdate.exeNot applicable60,65605-Sep-121:50x86
Clientoba32.mspNot applicable15,777,79209-Oct-126:23Not applicable
Clientoba64.mspNot applicable15,777,79209-Oct-126:23Not applicable
Objectserver32.mspNot applicable5,308,41609-Oct-126:23Not applicable
Objectserver64.mspNot applicable7,299,07209-Oct-126:23Not applicable
Axsetupsp.exe6.2.73.83031,382,64005-Sep-121:50x86
Axutillib.dll6.2.71.101834,28809-Oct-126:29x86
Microsoft.dynamics.servicing.operations.dll6.2.73.830337,16805-Sep-121:50x86
Axsetupsp.resources.dll6.0.947.491382,84819-Jul-121:19x86
Axsetupsp.resources.dll6.0.947.491370,56019-Jul-121:19x86
Axsetupsp.resources.dll6.0.947.491374,65619-Jul-121:19x86
Axsetupsp.resources.dll6.0.947.491374,65619-Jul-121:19x86
Axsetupsp.resources.dll6.0.947.491370,56019-Jul-121:19x86
Axsetupsp.resources.dll6.0.947.491378,75219-Jul-121:19x86
Axsetupsp.resources.dll6.0.947.491370,56019-Jul-121:19x86
Axsetupsp.resources.dll6.0.947.491374,65619-Jul-121:19x86
Axsetupsp.resources.dll6.0.947.491370,56019-Jul-121:19x86
Axsetupsp.resources.dll6.0.947.491374,65619-Jul-121:19x86
Axsetupsp.resources.dll6.0.947.491370,56019-Jul-121:19x86
Axsetupsp.resources.dll6.0.947.491407,42419-Jul-121:19x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbsurveynew, kbnofix, kbmbspartner, kbmbsquickpub, kbmbsmigrate, kbexpertiseadvanced, kbexpertisebeginner, kb, kbhotfixserver, kbqfe, kbexpertiseinter

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Article Info
Article ID : 2769291
Revision : 3
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 58