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Protected content playback errors on Windows 8 or Windows Server 2012 after you install KB 2756872

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running Windows 8 or Windows Server 2012.
  • You install the update in the following Microsoft Knowledge Base article:
    2756872 Windows 8 Client and Windows Server 2012 General Availability Cumulative Update
  • You try to play videos that have protected content in certain applications.
In this scenario, the video does not play. You may receive error codes that vary, depending the video player that you used.

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Resolution

To resolve this problem, install this update on the computer that is running Windows 8 or Windows Server 2012.

How to obtain this update

Install this update from the Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating system Update
All supported x86-based versions of Windows 8 Download Download the update package now.
All supported x64-based versions of Windows 8 Download Download the update package now.
All supported x64-based versions of Windows Server 2012 Download Download the update package now.

Install this update from Windows Update

To open Windows Update, follow these steps:
  1. Swipe in from the right edge of the screen, and then tap Search. (Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.)
  2. Tap Settings. (Or, if you are using a mouse, click Settings.)
  3. In the search box, type Windows Update.
  4. Tap or click Install optional updates.

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File information

The English (United States) version of this update uses a Microsoft Windows Installer package to install the update. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows 8 and Windows Server 2012 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 and Windows Server 2012 RTMGDR
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012 RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain updates in addition to widely released fixes.
For all supported x86 versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Msmpeg2vdec-ppdlic.xrm-msNot Applicable3,28306-Oct-201204:45Not Applicable
Msmpeg2vdec.dll12.0.9200.164292,400,25606-Oct-201204:15x86
For all supported x64 versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Msmpeg2vdec-ppdlic.xrm-msNot Applicable3,28306-Oct-201206:28Not Applicable
Msmpeg2vdec.dll12.0.9200.164292,893,82406-Oct-201204:53x64
Msmpeg2vdec-ppdlic.xrm-msNot Applicable3,28306-Oct-201204:45Not Applicable
Msmpeg2vdec.dll12.0.9200.164292,400,25606-Oct-201204:15x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kblangall, kbmustloc, atdownload, kbexpertisebeginner, kbsurveynew, kb

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Article Info
Article ID : 2768703
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 383