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The "Source No. " value is incorrect in the Value Entries dialog box when you post a service invoice in Microsoft Dynamics NAV 2009

View products that this article applies to.

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

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Symptoms

Assume that you create a sales order in which the Bill-to Customer No. value differs from the Sell-to Customer No. value for an item in Microsoft Dynamics NAV 2009. Then, you post the sales order by using the Ship and Invoice option. Next, you post a service invoice for the same item. In this situation, the system creates corresponding value entries. In the Value Entries dialog box, the Source No. value of the value entry for the sales order is the Bill-to Customer No. value as expected. However, the Source No. value of the value entry for the service invoice is the Sell-to Customer No. value incorrectly. You expect the Source No. value of the value entry for the service invoice to be the Bill-to Customer No. value.

This problem occurs in the following products:
  • Microsoft Dynamics NAV 2009 R2
  • Microsoft Dynamics NAV 2009 Service Pack 1 (SP1)

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Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV 2009 service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Dynamics NAV client users are logged off the system. This includes Microsoft Dynamics NAV Application Server (NAS) services. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:
  • The Modify permission for the object that you will be changing.
  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015

    object.
Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.

To resolve this problem, change the code in the PostItemJnlLine function in the Serv-Posting Journals Mgt. codeunit (5987) as follows:

Existing code

...
ItemJnlLine."Source Type" := ItemJnlLine."Source Type"::Customer;
ItemJnlLine."Source No." := "Customer No.";
ItemJnlLine."Source Code" := SrcCode;
ItemJnlLine."Item Shpt. Entry No." := ItemLedgShptEntryNo;

// IF ("Appl.-to Job Entry" = 0) AND ("Job Applies-to ID" = '') THEN BEGIN
IF SalesSetup."Exact Cost Reversing Mandatory" AND (Type = Type::Item) THEN
IF "Document Type" = "Document Type"::"Credit Memo" THEN
CheckApplFromItemEntry := Quantity > 0
...

Replacement code

...
ItemJnlLine."Source Type" := ItemJnlLine."Source Type"::Customer;
ItemJnlLine."Source No." := "Customer No.";
ItemJnlLine."Source Code" := SrcCode;
ItemJnlLine."Item Shpt. Entry No." := ItemLedgShptEntryNo;

// Add the following line.
ItemJnlLine."Invoice-to Source No." := "Bill-to Customer No.";
// End of the added line.

// IF ("Appl.-to Job Entry" = 0) AND ("Job Applies-to ID" = '') THEN BEGIN
IF SalesSetup."Exact Cost Reversing Mandatory" AND (Type = Type::Item) THEN
IF "Document Type" = "Document Type"::"Credit Memo" THEN
CheckApplFromItemEntry := Quantity > 0
...

Prerequisites

You must have one of the following products installed to apply this hotfix:
  • Microsoft Dynamics NAV 2009 R2
  • Microsoft Dynamics NAV 2009 Service Pack 1

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Usefor other considerations.

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Keywords: kbqfe, kbmbspartner, kbmbsmigrate, kbmbsquickpub, kbsurveynew, kbnoloc, kbmbscodefix, kb

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Article Info
Article ID : 2765159
Revision : 1
Created on : 1/7/2017
Published on : 10/16/2012
Exists online : False
Views : 261