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Mailbox move operation fails when Update Rollup 3 or a later update rollup for Exchange Server 2010 SP2 is installed


View products that this article applies to.

Symptoms

Consider the following scenario:
  • Update Rollup 3 for Microsoft Exchange Server 2010 Service Pack 2 (SP2) or a later update rollup for Microsoft Exchange Server 2010 SP2 is installed in an environment.
  • You move a mailbox from an Exchange Server 2010 mailbox database to another Exchange Server 2010 mailbox database.
  • The "Completed with warnings" status is displayed for the move operation.
In this scenario, the move operation fails. Additionally, a move request log that resembles the following is logged in the properties of the move request:

Date & Time [Server] Move has completed and final cleanup has started.
Date & Time [Server] Source mailbox 'Primary (Mailbox GUID)' was successfully cleaned up after the move.
Date & Time [Server] Target mailbox 'Primary (Mailbox GUID)' was successfully reset after the move.
Date & Time [Server] Post-move cleanup failed. The operation will try again in 30 seconds (1/6).
Date & Time [Server] Post-move cleanup failed. The operation will try again in 30 seconds (2/6).
Date & Time [Server] Post-move cleanup failed. The operation will try again in 30 seconds (3/6).
Date & Time [Server] Post-move cleanup failed. The operation will try again in 30 seconds (4/6).
Date & Time [Server] Post-move cleanup failed. The operation will try again in 30 seconds (5/6).
Date & Time [Server] Request is complete.

Note If you move many mailboxes to another database at the same time, the move process takes longer than expected.

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Cause

This issue occurs because the Mailbox Replication service does not check a certain flag when you move the mailbox. Additionally, a move process for a mailbox that fails takes 30 seconds by default. When a move process for a mailbox fails, the Mailbox Replication service tries five more times to move the mailbox. Therefore, there is a 2.5 minute delay for each mailbox move process when you move many mailboxes at the same time.

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Resolution

To resolve this issue, install the following update rollup:
2803727 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2763065
Revision : 1
Created on : 1/7/2017
Published on : 6/17/2013
Exists online : False
Views : 206