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Can’t print or print preview a webpage in Internet Explorer 8 on a computer that is running Windows 7 or Windows Server 2008 R2

View products that this article applies to.

Symptoms

Assume that you try to print or view a print preview of a webpage in Internet Explorer 8 on a computer that is running Windows 7 or Windows Server 2008 R2. However, the attempt is unsuccessful. Additionally, you receive the following script error message:

Line: 2032
Char: 1
Error: Unspecified error.
Code: 0 URL: res://ieframe.dll/preview.js

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Cause

This issue occurs because the Low folder in the %userprofile%\AppData\Local\Temp directory folder is missing, or the Low folder is not assigned the appropriate permissions or attributes.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7
  • Windows 7 SP1
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pac 1 (SP1)

For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information note
Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductSR_LevelService branch
    6.1.760
    0.
    16xxx    		Windows 7 and Windows Server 2008 R2RTMGDR
    6.1.760
    1.
    17xxx    		Windows 7 and Windows Server 2008 R2SP1GDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Iertutil.dll8.0.7600.214212,077,69610-Jan-201304:41x86
Sqmapi.dll6.1.7600.16385189,44014-Jul-200901:16x86
Iertutil.dll8.0.7601.222142,078,20810-Jan-201304:47x86
Sqmapi.dll6.1.7601.17514189,95220-Nov-201012:21x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Iertutil.dll8.0.7600.214212,463,74410-Jan-201305:45x64
Sqmapi.dll6.1.7600.16385235,00814-Jul-200901:41x64
Iertutil.dll8.0.7601.222142,458,62410-Jan-201305:36x64
Sqmapi.dll6.1.7601.17514244,73620-Nov-201013:27x64
Iertutil.dll8.0.7600.214212,077,69610-Jan-201304:41x86
Sqmapi.dll6.1.7600.16385189,44014-Jul-200901:16x86
Iertutil.dll8.0.7601.222142,078,20810-Jan-201304:47x86
Sqmapi.dll6.1.7601.17514189,95220-Nov-201012:21x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Iertutil.dll8.0.7600.214212,953,72810-Jan-201304:39IA-64
Sqmapi.dll6.1.7600.16385591,87214-Jul-200901:49IA-64
Iertutil.dll8.0.7601.222142,955,26410-Jan-201304:35IA-64
Sqmapi.dll6.1.7601.17514592,38420-Nov-201010:28IA-64
Iertutil.dll8.0.7600.214212,077,69610-Jan-201304:41x86
Sqmapi.dll6.1.7600.16385189,44014-Jul-200901:16x86
Iertutil.dll8.0.7601.222142,078,20810-Jan-201304:47x86
Sqmapi.dll6.1.7601.17514189,95220-Nov-201012:21x86

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Workaround

To work around this issue, see the following Microsoft Knowledge Base article:
973479 Unable to print or view the print preview of a webpage in Internet Explorer

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7 and of Windows Server 2008 R2
File nameX86_76827352f638991bbfc0689050bd13ac_31bf3856ad364e35_8.0.7600.21421_none_45ec1a79f621a385.manifest
File versionNot applicable
File size707
Date (UTC)10-Jan-2013
Time (UTC)18:20
PlatformNot applicable
File nameX86_f535acf416bbd22870450a450cf0f391_31bf3856ad364e35_8.0.7601.22214_none_3e0bdea211b58e28.manifest
File versionNot applicable
File size707
Date (UTC)10-Jan-2013
Time (UTC)18:20
PlatformNot applicable
File nameX86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.21421_none_62faac177dca6a9a.manifest
File versionNot applicable
File size4,630
Date (UTC)10-Jan-2013
Time (UTC)18:24
PlatformNot applicable
File nameX86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7601.22214_none_64eed9e77ae6069a.manifest
File versionNot applicable
File size4,630
Date (UTC)10-Jan-2013
Time (UTC)18:24
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_4ec23eb49c39be042240a829f3036289_31bf3856ad364e35_8.0.7600.21421_none_aa36e50ecaf33f2a.manifest
File versionNot applicable
File size1,062
Date (UTC)10-Jan-2013
Time (UTC)18:20
PlatformNot applicable
File nameAmd64_76827352f638991bbfc0689050bd13ac_31bf3856ad364e35_8.0.7600.21421_none_a20ab5fdae7f14bb.manifest
File versionNot applicable
File size709
Date (UTC)10-Jan-2013
Time (UTC)18:20
PlatformNot applicable
File nameAmd64_909e4b7a8c5c80e8a081f0f8452fbdea_31bf3856ad364e35_8.0.7600.21421_none_c9557776239af064.manifest
File versionNot applicable
File size711
Date (UTC)10-Jan-2013
Time (UTC)18:20
PlatformNot applicable
File nameAmd64_a22ec25fc32d16720bccc5ac44cd26dd_31bf3856ad364e35_8.0.7601.22214_none_b09b26f8ca9e2f77.manifest
File versionNot applicable
File size711
Date (UTC)10-Jan-2013
Time (UTC)18:20
PlatformNot applicable
File nameAmd64_d12768c22fd95c5a1a8a0ebf04bb399b_31bf3856ad364e35_8.0.7601.22214_none_5fbde5e9e8f5cd13.manifest
File versionNot applicable
File size1,062
Date (UTC)10-Jan-2013
Time (UTC)18:20
PlatformNot applicable
File nameAmd64_f535acf416bbd22870450a450cf0f391_31bf3856ad364e35_8.0.7601.22214_none_9a2a7a25ca12ff5e.manifest
File versionNot applicable
File size709
Date (UTC)10-Jan-2013
Time (UTC)18:20
PlatformNot applicable
File nameAmd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.21421_none_bf19479b3627dbd0.manifest
File versionNot applicable
File size4,632
Date (UTC)10-Jan-2013
Time (UTC)18:28
PlatformNot applicable
File nameAmd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7601.22214_none_c10d756b334377d0.manifest
File versionNot applicable
File size4,632
Date (UTC)10-Jan-2013
Time (UTC)18:28
PlatformNot applicable
File nameX86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.21421_none_62faac177dca6a9a.manifest
File versionNot applicable
File size4,630
Date (UTC)10-Jan-2013
Time (UTC)18:28
PlatformNot applicable
File nameX86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7601.22214_none_64eed9e77ae6069a.manifest
File versionNot applicable
File size4,630
Date (UTC)10-Jan-2013
Time (UTC)18:28
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_6f83cbb3e1cffdc3ad7de9751178462e_31bf3856ad364e35_8.0.7600.21421_none_310ba61515cbdb78.manifest
File versionNot applicable
File size1,060
Date (UTC)10-Jan-2013
Time (UTC)18:20
PlatformNot applicable
File nameIa64_a74f7f3e3652914ec7a44330a8268f86_31bf3856ad364e35_8.0.7601.22214_none_e5c63f7bceb25766.manifest
File versionNot applicable
File size1,060
Date (UTC)10-Jan-2013
Time (UTC)18:20
PlatformNot applicable
File nameIa64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.21421_none_62fc500d7dc87396.manifest
File versionNot applicable
File size4,631
Date (UTC)10-Jan-2013
Time (UTC)18:20
PlatformNot applicable
File nameIa64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7601.22214_none_64f07ddd7ae40f96.manifest
File versionNot applicable
File size4,631
Date (UTC)10-Jan-2013
Time (UTC)18:20
PlatformNot applicable
File nameX86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.21421_none_62faac177dca6a9a.manifest
File versionNot applicable
File size4,630
Date (UTC)10-Jan-2013
Time (UTC)18:20
PlatformNot applicable
File nameX86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7601.22214_none_64eed9e77ae6069a.manifest
File versionNot applicable
File size4,630
Date (UTC)10-Jan-2013
Time (UTC)18:20
PlatformNot applicable

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseadvanced, kbsurveynew, kb

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Article Info
Article ID : 2762808
Revision : 1
Created on : 1/7/2017
Published on : 3/1/2013
Exists online : False
Views : 164