When using System Center 2012 Data Protection Manager (DPM) SP1 to create a protection group for a Hyper-V workload that is running on Windows Server 2012, the protection will not complete. The symptoms vary based on the configuration of the Hyper-V server.
For stand-alone Hyper-V server
In DPM, creation of the protection group will fail with the error:
Type: Replica creation
Status: Failed
Description: Failure occurred while adding one or more of the volumes involved in backup operation to snapshot set. Please check the event log on %HypervServer%.lab to troubleshoot the issue. (ID 30290 Details: Internal error code: 0x809909E2)
More information
End time:
Start time:
Time elapsed: 00:00:05
Data transferred: 0 MB
Cluster node -
Source details: \Backup Using Child Partition Snapshot\Server1
Protection group: Protection Group 1
For both stand-alone and CSV Hyper-V
On the Hyper-V server, the application event log will show Event IDs 12292 and 13 from VSS:
Log Name: Application
Source: VSS
Date:
Event ID: 12292
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {463948d2-035d-4d1d-9bfc-473fece07dab} [0x80070005, Access is denied.].
Log Name: Application
Source: VSS
Date:
Event ID: 13
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Volume Shadow Copy Service information: The COM Server with CLSID {463948d2-035d-4d1d-9bfc-473fece07dab} and name HWPRV cannot be started. [0x80070005, Access is denied.]
For stand-alone Hyper-V server
In DPM, creation of the protection group will fail with the error:
Type: Replica creation
Status: Failed
Description: Failure occurred while adding one or more of the volumes involved in backup operation to snapshot set. Please check the event log on %HypervServer%.lab to troubleshoot the issue. (ID 30290 Details: Internal error code: 0x809909E2)
More information
End time:
Start time:
Time elapsed: 00:00:05
Data transferred: 0 MB
Cluster node -
Source details: \Backup Using Child Partition Snapshot\Server1
Protection group: Protection Group 1
For both stand-alone and CSV Hyper-V
On the Hyper-V server, the application event log will show Event IDs 12292 and 13 from VSS:
Log Name: Application
Source: VSS
Date:
Event ID: 12292
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {463948d2-035d-4d1d-9bfc-473fece07dab} [0x80070005, Access is denied.].
Log Name: Application
Source: VSS
Date:
Event ID: 13
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Volume Shadow Copy Service information: The COM Server with CLSID {463948d2-035d-4d1d-9bfc-473fece07dab} and name HWPRV cannot be started. [0x80070005, Access is denied.]