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File In Use Dialog Does Not Display as Expected, Windows 7 64 bit

Symptoms

A computer running Windows 732 bit has Microsoft Office 2010, specifically Word 201032 bit installed.  An add-in for Word is installed.  An un-install of the add-in is initiated while it is in use.  The expected “Files in Use” dialog will display during the uninstall.

Another computer is running Windows 764 bit with the same Word 2010 32 bit. The add-in for Word is installed. The add-in and in use does not display the “Files in Use” dialog during the uninstall.

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Cause

The difference in the dialogs in these two scenarios is due to a limitation of the Microsoft Installer. 

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Resolution

In both scenarios the uninstall of the Office 2010 Word Add-in is completed successfully without a reboot. Therefore, although the dialogs are inconsistent and can be confusing the servicing (uninstall) does do as the package author had intended and does complete successfully. For additional information enable Windows Installer logging and examine the resulting installation logs.

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Keywords: kb

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Article Info
Article ID : 2751419
Revision : 1
Created on : 1/7/2017
Published on : 9/13/2012
Exists online : False
Views : 85