Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. An Exchange Server 2010 user unexpectedly uses a public folder server that is located far away or on a slow network

An Exchange Server 2010 user unexpectedly uses a public folder server that is located far away or on a slow network

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You deploy some public folder databases in a Microsoft Exchange Server 2010 environment, and the environment contains multiple Active Directory sites.
  • A user’s mailbox is located on a Mailbox server that has no public folder databases.
  • The user tries to retrieve the public folder hierarchy or the public folder content.
  • The default public folder server is unavailable.
In this scenario, Exchange Server 2010 returns a random public folder server without considering network distance or network speed. However, you expect the Exchange server to return a public folder server that is either nearby or highly connected.

↑ Back to the top

Cause

This issue occurs because the Exchange server randomly selects a public folder server from the same administrative group regardless of the connection cost or the network access speed.

↑ Back to the top

Resolution

To resolve this issue, install the following update rollup:
2785908 Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about public folders, go to the following Microsoft website:
General information about public folders
For more information about how to manage public folders, go to the following Microsoft website:
Managing public folders
For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
2409597 You cannot open a public folder item when the server that holds the public folder database is stopped in an Exchange Server 2010 environment

↑ Back to the top

Keywords: kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kb

↑ Back to the top

Article Info
Article ID : 2750847
Revision : 1
Created on : 1/7/2017
Published on : 12/14/2012
Exists online : False
Views : 659