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MSExchangeSA Does Not Start and Events 9001 and 1005 Are Logged

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Symptoms

When you start the Exchange-based computer or system attendant manually, the following error messages may appear in the event viewer Application log:
Event ID: 9001
Source: MSExchangeSA
Category: General Description:
The ABV DG dll is required but cannot be loaded. error 'c007007e'.
-and-
Event ID: 1005
Source: MSExchangeSA
Category: General
Description:
Unexpected error. The specified module could not be found. Facility:Win32 ID no: c007007e Microsoft System Attendant occurred.
The following error message may appear in the System event log:
Event ID: 7001
Source: Service Control Manager
Category: None
Description:
The Microsoft Exchange Information Store service depends on the Microsoft Exchange System Attendant service, which failed to start because of the following error:
%%0
In addition, when you attempt to start the system attendant manually, you may receive the following error message:
Could not start the Microsoft Exchange System Attendant service on local computer. The service did not return an error. This could be an internal Windows error or an internal service error.
If the problem persists, contact your system administrator.

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Cause

The Recipient Update Service file, Abv_dg.dll, may be missing or damaged. The file is located in Program Files\Exchsrvr\Bin folder.

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Resolution

To resolve this issue, replace the Abv_dg.dll file that is located in the Program Files\Exchsrvr\Bin folder. You can obtain the file from the installation media in the Setup\i386\Exchange\Bin folder.

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More information

When you start the Exchange-based computer, several MSExchangeSA dependant files are loaded. When these dependant files are loaded, they are logged in the event viewer Application log. Before you receive the error messages, the Application log may show the files that was attempting to load:
Event ID: 9006
Source: MSExchangeSA
Category: General
Description:
Microsoft Exchange System Attendant is loading 'ABV_DG.DLL'.

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Keywords: KB274447, kbprb, kberrmsg

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Article Info
Article ID : 274447
Revision : 7
Created on : 10/25/2007
Published on : 10/25/2007
Exists online : False
Views : 415