"Searching for available RemoteApp Programs" message is displayed indefinitely on the RD Web Access webpage

Symptoms

Consider the following scenario:

You configure a Remote Desktop (RD) Web Access server on a computer that is running Windows Server 2012.
You configure the ShowDesktops setting to False in Internet Information Services (IIS) Manager.

Note�This action disables the�Connect to a remote PC tab on the RD Web Access webpage.

A user signs in to the RD Web Access webpage and tries to start a remote connection.

In this scenario, the user cannot start a remote connection. Specifically, the following message is displayed indefinitely:

Searching for available RemoteApp Programs

This is a known issue in Windows Server 2012.

To work around this issue, follow these steps:

On the RD Web Access server, open the following file:%WINDIR%\Web\RDWeb\Pages\Site.xsl
Locate line 380.

Change if (ActiveXMode) to the following text:

if (ActiveXMode &amp;&amp; <xsl:value-of select="$feedidprefix"/>Controls.PORTAL_REMOTE_DESKTOPS != null)

Keywords: KB2743682, kbexpertiseadvanced, kbsurveynew, kbprb

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