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XCON: Event 9004 with Error Code 0x8007054b Occurs When Processing Inbound Mail

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This article was previously published under Q274320

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Symptoms

When you set the troubleshooting logging level on the Exchange 2000 Server message categorizer to Maximum, when you receive inbound Internet mail, an event similar to the following may be logged in Microsoft Event Viewer:
Event Type: Error
Event Source: MSExchangeTransport
Event Category: Categorizer
Event ID: 9004
Description:
Categorizer encountered a hard error while processing a message. While processing user 'smtp:sender@sendingcompany.com', the function 'CPhatCat::HrSetInboundCharsetHint' called 'HrGetDomainInfo' which returned error code '0x8007054b' (The specified domain either does not exist or could not be contacted.) A DSN has been generated.

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Cause

This issue can occur if the domain settings for the Internet message formats are incorrect.

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Resolution

To resolve this issue, follow these steps:

  1. Start the Exchange System Manager.
  2. Click Organization, and then click Global Settings.
  3. Under Internet Message Formats, ensure that one of the domains is configured as the wildcard (*).

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Keywords: KB274320, kbprb

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Article Info
Article ID : 274320
Revision : 5
Created on : 2/21/2007
Published on : 2/21/2007
Exists online : False
Views : 235