Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. You receive an error "Could not route report” in Quick Send when the destination or reply to email address is a distribution group

You receive an error "Could not route report” in Quick Send when the destination or reply to email address is a distribution group

View products that this article applies to.

Symptoms

Consider the following scenario in Quick Send in Microsoft Dynamics SL:


  • You set up a customer, vendor or employee for Quick Send.
  • In either the Notify Email Address or the Reply Email Address, you enter an email group instead of a specific email address.
  • You process the document that will be sent by Quick Send.

When you do this, you receive one of these error messages:

Could not route report

Error: Error when sending email. The operation failed. The message interfaces have returned an unknown error.  If the problem persists, restart Outlook. Outlook does not recognize one or more names.

↑ Back to the top

Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 7.0 Service Pack 4 (SP4)
Changed FilesDateFile Version
Microsoft.Dynamics.SL.OutlookAddin.dll 15-Jul-20128.10.30715.1
Microsoft.Dynamics.SL.OutlookAddin.dll.manifest15-Jul-2012
Microsoft.Dynamics.SL.OutlookAddin.vsto15-Jul-2012

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, refer to the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was reported as issue number .

↑ Back to the top

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

↑ Back to the top

Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbtshoot, kbbug, kb, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

↑ Back to the top

Article Info
Article ID : 2738281
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 368