Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

A call to a UCMA 3.0 endpoint is disconnected after 30 minutes


View products that this article applies to.

Symptoms

Consider the following scenario:
  • You develop an auto-provisioning application by using Microsoft Unified Communications Managed API 3.0 (UCMA 3.0) in a Lync Server 2010 environment.
  • The UCMA application uses a Session Initiation Protocol (SIP) uniform resource identifier (URI) or a tel URI to create a user endpoint. The SIP URI is in the "user=phone" format.
  • The endpoint receives a call that is routed from a Mediation Server.
  • The call is connected.
In this scenario, the call is disconnected after 30 minutes because the SIP session is expired.

Note The session timer cannot be disabled or increased. If you set a lower value for the timer, the call will be disconnected after the timer you set.

↑ Back to the top


Cause

This issue occurs because UCMA endpoint sends a 200 Response without a certain header to the update request from the MediationServer. After the call is connected, the Mediation Server sends a SIP UPDATE request to a UCMA endpoint to update the session. However, if the UCMA endpoint sends a 200 Response without a certain header to the request. This causes the Lync Server not to route the message correctly. Therefore, Mediation Server does not receive the response to the refresh request and disconnects the call.

↑ Back to the top


Resolution

To resolve the issue, install the following cumulative update:
2740406 Description of the cumulative update for Lync Server 2010, Unified Communications Managed API 3.0 Runtime: October 2012

↑ Back to the top


Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

↑ Back to the top

Article Info
Article ID : 2735323
Revision : 1
Created on : 1/7/2017
Published on : 11/5/2012
Exists online : False
Views : 332