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"There are no payments to void" error message when you perform a partial payment for return items in Microsoft Dynamics AX for retail 2012 POS

View products that this article applies to.

This article applies to Microsoft Dynamics AX for Retail 2012 for all regions.

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Symptoms

Assume that you perform a partial payment for return items in Microsoft Dynamics AX for retail 2012 POS. When you enter the partial amount and then click Void payment, you receive the following error message:
There are no payments to void.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.


For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX for Retail 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatformService branch
Aximpactanalysis.exeNot applicable60,28022-May-201219:06x86Not applicable
Axupdate.exeNot applicable60,26422-May-201219:06x86Not applicable
Clientoba32.mspNot applicable20,914,17628-Jun-201219:42Not applicableNot applicable
Clientoba64.mspNot applicable20,914,17628-Jun-201219:42Not applicableNot applicable
Components32.mspNot applicable18,038,78428-Jun-201219:42Not applicableNot applicable
Components64.mspNot applicable35,295,23228-Jun-201219:42Not applicableNot applicable
Helpserver64.mspNot applicable901,12028-Jun-201219:42Not applicableNot applicable
Objectserver32.mspNot applicable7,176,19228-Jun-201219:42Not applicableNot applicable
Objectserver64.mspNot applicable9,134,08028-Jun-201219:42Not applicableNot applicable
Retaildatabaseutility.mspNot applicable270,33628-Jun-201219:42Not applicableNot applicable
Retailheadquarters32.mspNot applicable765,95228-Jun-201219:42Not applicableNot applicable
Retailheadquarters64.mspNot applicable765,95228-Jun-201219:42Not applicableNot applicable
Retailpos.mspNot applicable2,740,22428-Jun-201219:42Not applicableNot applicable
Retailposplugins.mspNot applicable131,07228-Jun-201219:42Not applicableRETAILPOSP
Retailstoreconnect32.mspNot applicable122,88028-Jun-201219:42Not applicableNot applicable
Retailstoreconnect64.mspNot applicable122,88028-Jun-201219:42Not applicableNot applicable
Retailtransactionservice.mspNot applicable122,88028-Jun-201219:42Not applicableNot applicable
Setupsupport32.mspNot applicable11,694,08028-Jun-201219:42Not applicableNot applicable
Setupsupport64.mspNot applicable18,976,76828-Jun-201219:42Not applicableNot applicable
Traceparser.mspNot applicable442,36828-Jun-201219:42Not applicableNot applicable
Axsetupsp.exe6.0.947.8531,361,76822-May-201219:06x86Not applicable
Axutillib.dll6.0.1108.806821,48022-May-201219:06x86Not applicable
Microsoft.dynamics.servicing.operations.dll6.0.888.43635,75222-May-201219:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491382,84822-May-201219:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491370,56022-May-201219:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491374,65622-May-201219:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491374,65622-May-201219:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491370,56022-May-201219:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491378,75222-May-201219:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491370,56022-May-201219:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491374,65622-May-201219:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491370,56022-May-201219:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491374,65622-May-201219:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491370,56022-May-201219:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491407,42422-May-201219:06x86Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kberrmsg, kbnoloc, kbsurveynew, kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbmbspartner, kbmbsmigrate, kb, kbhotfixserver, kbautohotfix, kbqfe, kbmbsquickpub

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Article Info
Article ID : 2729090
Revision : 2
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 211