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"The quantity with sales price [Price] RUR being returned is greater than what can be covered by the return lot" error message when you create a credit-note for a credit-note in Microsoft Dynamics AX 2009 SP1 with the Eastern Europe GLS layer installed

View products that this article applies to.

This article applies to Microsoft Dynamics AX for the Eastern Europe (EE) region.

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Symptoms

When you run the Create credit-note function on a credit-note in Microsoft Dynamics AX 2009 Service Pack 1 (SP1) with the Eastern Europe GLS layer installed, you receive the following error message:
The quantity with sales price Price RUR being returned is greater than what can be covered by the return lot.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.


For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2009 Service Pack 1 with the Eastern Europe GLS layer installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot applicable61,67211-Sep-201200:48x86
Kb2727849glp.xpoNot applicable52,620,96811-Sep-201200:24Not applicable
Metadata.xmlNot applicable7211-Sep-201200:24Not applicable
Kb2727849glp.xpoNot applicable54,570,14911-Sep-201200:27Not applicable
Metadata.xmlNot applicable7211-Sep-201200:27Not applicable
Kb2727849glp.xpoNot applicable4,354,53911-Sep-201200:25Not applicable
Metadata.xmlNot applicable7211-Sep-201200:25Not applicable
Kb2727849glp.xpoNot applicable15,117,06311-Sep-201200:29Not applicable
Metadata.xmlNot applicable7211-Sep-201200:29Not applicable
Kb2727849.xpoNot applicable68,201,85811-Sep-201200:22Not applicable
Metadata.xmlNot applicable7211-Sep-201200:22Not applicable
Kb2727849.xpoNot applicable68,561,59311-Sep-201200:28Not applicable
Metadata.xmlNot applicable7211-Sep-201200:28Not applicable
Kb2727849.xpoNot applicable64,166,59011-Sep-201200:25Not applicable
Metadata.xmlNot applicable7211-Sep-201200:25Not applicable
Kb2727849.xpoNot applicable64,107,62011-Sep-201200:21Not applicable
Metadata.xmlNot applicable7211-Sep-201200:21Not applicable
Kb2727849.xpoNot applicable66,173,60611-Sep-201200:29Not applicable
Metadata.xmlNot applicable7211-Sep-201200:29Not applicable
Axsetupsp.exe5.0.1100.451,636,59211-Sep-201200:48x86
Cabextractor.dllNot applicable19,18411-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44010-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40538,88011-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,33610-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40534,78411-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31210-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40530,68811-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31210-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40534,78411-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82410-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40534,78411-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82410-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40530,68811-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31210-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40530,68811-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31210-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40538,88011-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82410-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40538,88011-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1500.121216,32010-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40534,78411-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82410-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40530,68811-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31210-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40530,68811-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31210-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40542,97611-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,84810-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40530,68811-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31210-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40534,78411-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31210-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40530,68811-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31210-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40530,68811-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31210-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40534,78411-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82410-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40534,78411-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31210-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40547,07211-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4518,87210-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40530,68811-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31210-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40559,36011-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4520,40810-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40530,68811-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31210-Jul-201210:58x86
Axsetupsp.resources.dll5.0.1100.40526,59211-Sep-201200:48x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4515,80010-Jul-201210:58x86
Cabextractor.dllNot applicable22,76811-Sep-201200:48x64

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT). Then, verify that there is a method whose name includes the Knowledge Base (KB) article number of the installed hotfix. Additionally, you can cross-check the affected objects by comparing the KBXXXXXX.txt file against the objects in the AOT. By doing this, you can make sure that the objects are changed correctly in the SYP layer or in the GLP layer.

Note The XXXXXX placeholder represents the KB article number of the installed hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

974255 Impact Analysis feature for Dynamics AX 2009

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article Info
Article ID : 2727849
Revision : 2
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 175