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You cannot create a service order on the expiry date of a service contract after you apply hotfix 980577 in Microsoft Dynamics NAV

View products that this article applies to.

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

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Symptoms

Assume that you apply hotfix 980577 in Microsoft Dynamics NAV. Then, you add a service item on a service contract that has the expiry date specified. In this situation, when you add the service item on a service order, the Contract No. value is not automatically populated on the service order line. Also, you cannot manually add the Contract No. on the service order.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
980577 You cannot use a contract for a service order on the expiry date of the contract in Microsoft Dynamics NAV 5.0 Service Pack 1
This problem occurs in the following products:
  • Microsoft Dynamics NAV 2009 R2
  • Microsoft Dynamics NAV 2009 Service Pack 1 (SP1)
  • Microsoft Dynamics NAV 5.0 Service Pack 1

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Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Dynamics NAV client users are logged off the system. This includes Microsoft Dynamics NAV Application Server (NAS) services. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:
  • The Modify permission for the object that you will be changing.
  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015

    object.
Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.

To resolve this problem, follow these steps:
  1. Change the code in properties in the Service Item Line table (5901) as follows:
    Existing code
    ...
    ServContractLine.SETRANGE("Contract Type",ServContractLine."Contract Type"::Contract);
    ServContractLine.SETRANGE("Contract No.",ServHeader."Contract No.");
    ServContractLine.SETRANGE("Service Item No.","Service Item No.");
    ServContractLine.SETRANGE("Contract Status",ServContractLine."Contract Status"::Signed);
    ServContractLine.SETFILTER("Starting Date",'<=%1',ServHeader."Order Date");

    // Delete the following line.
    ServContractLine.SETFILTER("Contract Expiration Date",'>%1 | =%2',ServHeader."Order Date",0D);
    // End of the deleted line.

    IF ServContractLine.FIND('-') THEN
    "Contract No." := ServHeader."Contract No.";
    END;
    IF ("Contract No." <> '') AND ("Service Price Group Code" <> '') THEN
    VALIDATE("Service Price Group Code",'');
    ...
    Replacement code
    ...
    ServContractLine.SETRANGE("Contract Type",ServContractLine."Contract Type"::Contract);
    ServContractLine.SETRANGE("Contract No.",ServHeader."Contract No.");
    ServContractLine.SETRANGE("Service Item No.","Service Item No.");
    ServContractLine.SETRANGE("Contract Status",ServContractLine."Contract Status"::Signed);
    ServContractLine.SETFILTER("Starting Date",'<=%1',ServHeader."Order Date");

    // Add the following line.
    ServContractLine.SETFILTER("Contract Expiration Date",'>=%1 | =%2',ServHeader."Order Date",0D);
    // End of the added line.

    IF ServContractLine.FIND('-') THEN
    "Contract No." := ServHeader."Contract No.";
    END;
    IF ("Contract No." <> '') AND ("Service Price Group Code" <> '') THEN
    VALIDATE("Service Price Group Code",'');
    ...
  2. Change the code in fields in the Service Item Line table (5901) as follows:
    Existing code 1
    ...
    ServContractLine.SETRANGE("Service Item No.",ServItem."No.");
    ServContractLine.SETRANGE("Contract Status",ServContractLine."Contract Status"::Signed);
    ServContractLine.SETRANGE("Contract Type",ServContractLine."Contract Type"::Contract);
    ServContractLine.SETRANGE("Customer No.",ServHeader."Customer No.");
    ServContractLine.SETFILTER("Starting Date",'<=%1',ServHeader."Order Date");

    // Delete the following line.
    ServContractLine.SETFILTER("Contract Expiration Date",'>%1 | =%2',ServHeader."Order Date",0D);
    // End of the deleted line.

    ServContractLine.FILTERGROUP(0);

    IF ServContractLine.FIND('-') THEN
    IF ServContractLine.NEXT > 0 THEN BEGIN
    IF CONFIRM(Text047,TRUE,"Service Item No.") THEN BEGIN
    ...
    Replacement code 1
    ...
    ServContractLine.SETRANGE("Service Item No.",ServItem."No.");
    ServContractLine.SETRANGE("Contract Status",ServContractLine."Contract Status"::Signed);
    ServContractLine.SETRANGE("Contract Type",ServContractLine."Contract Type"::Contract);
    ServContractLine.SETRANGE("Customer No.",ServHeader."Customer No.");
    ServContractLine.SETFILTER("Starting Date",'<=%1',ServHeader."Order Date");

    // Add the following line.
    ServContractLine.SETFILTER("Contract Expiration Date",'>=%1 | =%2',ServHeader."Order Date",0D);
    // End of the added line.

    ServContractLine.FILTERGROUP(0);

    IF ServContractLine.FIND('-') THEN
    IF ServContractLine.NEXT > 0 THEN BEGIN
    IF CONFIRM(Text047,TRUE,"Service Item No.") THEN BEGIN
    ...
    Existing code 2
    ...
    ServContractLine.SETRANGE("Contract Type",ServContractLine."Contract Type"::Contract);
    ServContractLine.SETRANGE("Customer No.",ServHeader."Customer No.");
    ServContractLine.SETRANGE("Service Item No.","Service Item No.");
    ServContractLine.SETRANGE("Contract Status",ServContractLine."Contract Status"::Signed);
    ServContractLine.SETFILTER("Starting Date",'<=%1',ServHeader."Order Date");

    // Delete the following line.
    ServContractLine.SETFILTER("Contract Expiration Date",'>%1 | =%2',ServHeader."Order Date",0D);
    // End of the deleted line.

    ServContractLine.FILTERGROUP(0);
    ServContractList.SETTABLEVIEW(ServContractLine);
    ServContractList.LOOKUPMODE(TRUE);
    IF ServContractList.RUNMODAL = ACTION::LookupOK THEN BEGIN
    ServContractList.GETRECORD(ServContractLine);
    ...
    Replacement code 2
    ...
    ServContractLine.SETRANGE("Contract Type",ServContractLine."Contract Type"::Contract);
    ServContractLine.SETRANGE("Customer No.",ServHeader."Customer No.");
    ServContractLine.SETRANGE("Service Item No.","Service Item No.");
    ServContractLine.SETRANGE("Contract Status",ServContractLine."Contract Status"::Signed);
    ServContractLine.SETFILTER("Starting Date",'<=%1',ServHeader."Order Date");

    // Add the following line.
    ServContractLine.SETFILTER("Contract Expiration Date",'>=%1 | =%2',ServHeader."Order Date",0D);
    // End of the added line.

    ServContractLine.FILTERGROUP(0);
    ServContractList.SETTABLEVIEW(ServContractLine);
    ServContractList.LOOKUPMODE(TRUE);
    IF ServContractList.RUNMODAL = ACTION::LookupOK THEN BEGIN
    ServContractList.GETRECORD(ServContractLine);
    ...

Prerequisites

You must have one of the following products installed to apply this hotfix:
  • Microsoft Dynamics NAV 2009 R2
  • Microsoft Dynamics NAV 2009 Service Pack 1
  • Microsoft Dynamics NAV 5.0 Service Pack 1

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Usefor other considerations.

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Keywords: kbmbscodefix, kbnoloc, kbsurveynew, kbqfe, kbmbsmigrate, kbmbspartner, kb, kbmbsquickpub

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Article Info
Article ID : 2722280
Revision : 1
Created on : 1/7/2017
Published on : 12/24/2012
Exists online : False
Views : 176