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  2. You cannot edit the "Pickup quantity" field in the "Item details" form in a sales order unexpectedly in a certain scenario in Microsoft Dynamics AX 2012 Retail POS

You cannot edit the "Pickup quantity" field in the "Item details" form in a sales order unexpectedly in a certain scenario in Microsoft Dynamics AX 2012 Retail POS

View products that this article applies to.

This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

Consider the following scenario in Microsoft Dynamics AX 2012 Retail POS:
  • You create a sales transaction is set to be picked up in a specific day from a certain store.
  • You generate a sales order for the sales transaction.
  • You recall the sales order.
  • You open the "Pickup information" form from the sales order.
  • You click another store in the "Pickup information" form, and then select back to the store that was previously set.
  • You click Save in the "Pickup information" form.
In this situation, the Pickup quantity field cannot be edited in the "Item details" form. Therefore, you cannot pickup items in the sales order. Although you can edit the Pickup quantity field in the "Item details" form before you click Save without any change in the "Pickup information" form.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.


For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 Retail POS installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot applicable60,28022-May-201206:19x86
Axupdate.exeNot applicable60,26422-May-201206:19x86
Clientoba32.mspNot applicable20,463,61605-Jun-201212:29Not applicable
Clientoba64.mspNot applicable20,463,61605-Jun-201212:29Not applicable
Components32.mspNot applicable18,038,78405-Jun-201212:30Not applicable
Components64.mspNot applicable35,291,13605-Jun-201212:29Not applicable
Helpserver64.mspNot applicable901,12005-Jun-201212:29Not applicable
Objectserver32.mspNot applicable7,127,04005-Jun-201212:29Not applicable
Objectserver64.mspNot applicable9,084,92805-Jun-201212:30Not applicable
Retaildatabaseutility.mspNot applicable270,33605-Jun-201212:29Not applicable
Retailheadquarters32.mspNot applicable765,95205-Jun-201212:29Not applicable
Retailheadquarters64.mspNot applicable765,95205-Jun-201212:29Not applicable
Retailpos.mspNot applicable2,592,76805-Jun-201212:30Not applicable
Retailstoreconnect32.mspNot applicable118,78405-Jun-201212:29Not applicable
Retailstoreconnect64.mspNot applicable118,78405-Jun-201212:29Not applicable
Retailtransactionservice.mspNot applicable118,78405-Jun-201212:29Not applicable
Setupsupport32.mspNot applicable11,673,60005-Jun-201212:30Not applicable
Setupsupport64.mspNot applicable18,956,28805-Jun-201212:28Not applicable
Traceparser.mspNot applicable442,36805-Jun-201212:29Not applicable
Axsetupsp.exe6.0.947.8531,361,76822-May-201206:19x86
Axutillib.dll6.0.1108.806821,48022-May-201206:19x86
Microsoft.dynamics.servicing.operations.dll6.0.888.43635,75222-May-201206:19x86
Axsetupsp.resources.dll6.0.947.491382,84822-May-201206:19x86
Axsetupsp.resources.dll6.0.947.491370,56022-May-201206:19x86
Axsetupsp.resources.dll6.0.947.491374,65622-May-201206:19x86
Axsetupsp.resources.dll6.0.947.491374,65622-May-201206:19x86
Axsetupsp.resources.dll6.0.947.491370,56022-May-201206:19x86
Axsetupsp.resources.dll6.0.947.491378,75222-May-201206:19x86
Axsetupsp.resources.dll6.0.947.491370,56022-May-201206:19x86
Axsetupsp.resources.dll6.0.947.491374,65622-May-201206:19x86
Axsetupsp.resources.dll6.0.947.491370,56022-May-201206:19x86
Axsetupsp.resources.dll6.0.947.491374,65622-May-201206:19x86
Axsetupsp.resources.dll6.0.947.491370,56022-May-201206:19x86
Axsetupsp.resources.dll6.0.947.491407,42422-May-201206:19x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbnoloc, kbsurveynew, kbhotfixserver, kbmbspartner, kbmbsquickpub, kb, kbqfe, kbautohotfix, kbmbsmigrate

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Article Info
Article ID : 2720763
Revision : 2
Created on : 2/13/2017
Published on : 2/17/2017
Exists online : False
Views : 317