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An error message occurs when changing Personal Options in Microsoft Dynamics CRM: "You must Provide a valid user name and password"

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Symptoms

An error message may occur when changing Personal Options in Microsoft Dynamics CRM: "You must Provide a valid user name and password"

If these Personal Options are changed through the Microsoft Dynamics CRM for Outlook client, the following error may occur:

“JavaScript Error: 'LOCID_MSG_EMPTY_CREDENTIALS' is undefined”

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Cause

If a user has “Allow E-mail router to use my credentials to send and receive e-mail on my behalf” marked in their Personal Options and do not have
credentials entered in the lines provided.

If no credentials are entered, a warning message will be provided. This did not occur in Microsoft Dynamics CRM 4.0, but was added to Microsoft Dynamics CRM 2011.

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Resolution

To resolve this issue, follow one of the options below:

Option 1:

Enter the valid credentials for the user in their Personal Options


Option 2:

Make sure the user setup in the Email Router Outgoing Configuration Profile has delegate access to "Send As" instead of "Send on Behalf Of" and uncheck “Allow E-mail router to use my credentials to send and receive e-mail on my behalf”.

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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 2715385
Revision : 1
Created on : 1/7/2017
Published on : 7/12/2012
Exists online : False
Views : 197