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A refund is generated incorrectly when you partly pickup items in an order that was fully paid in Microsoft Dynamics AX 2012 Retail POS

View products that this article applies to.

This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

Assume that you create an order for a customer in Microsoft Dynamics AX 2012 Retail POS. The full amount of the order is paid by using the Deposit override function. In this situation, when you partly pickup items in the order, the quantities and the total amounts in the order are calculated incorrectly. Additionally, the overridden deposit for the order becomes a refund.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.


For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 Retail POS installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot applicable60,28005-Nov-201118:53x86
Axupdate.exeNot applicable60,26405-Nov-201118:53x86
Clientoba32.mspNot applicable20,357,12018-May-201201:10Not applicable
Clientoba64.mspNot applicable20,357,12018-May-201201:10Not applicable
Components32.mspNot applicable17,932,28818-May-201201:10Not applicable
Components64.mspNot applicable35,184,64018-May-201201:10Not applicable
Helpserver64.mspNot applicable901,12018-May-201201:10Not applicable
Objectserver32.mspNot applicable7,127,04018-May-201201:10Not applicable
Objectserver64.mspNot applicable9,084,92818-May-201201:10Not applicable
Retaildatabaseutility.mspNot applicable270,33618-May-201201:10Not applicable
Retailheadquarters32.mspNot applicable753,66418-May-201201:10Not applicable
Retailheadquarters64.mspNot applicable753,66418-May-201201:10Not applicable
Retailpos.mspNot applicable2,387,96818-May-201201:10Not applicable
Retailstoreconnect32.mspNot applicable98,30418-May-201201:10Not applicable
Retailstoreconnect64.mspNot applicable98,30418-May-201201:10Not applicable
Retailtransactionservice.mspNot applicable98,30418-May-201201:10Not applicable
Setupsupport32.mspNot applicable11,673,60018-May-201201:10Not applicable
Setupsupport64.mspNot applicable18,956,28818-May-201201:10Not applicable
Traceparser.mspNot applicable442,36818-May-201201:10Not applicable
Axsetupsp.exe6.0.947.8531,361,76815-Jan-201213:54x86
Axutillib.dll6.0.947.0817,51210-Jul-201112:33x86
Microsoft.dynamics.servicing.operations.dll6.0.888.43635,75214-Jun-201115:22x86
Axsetupsp.resources.dll6.0.947.491382,84805-Nov-201118:53x86
Axsetupsp.resources.dll6.0.947.491370,56005-Nov-201118:53x86
Axsetupsp.resources.dll6.0.947.491374,65605-Nov-201118:53x86
Axsetupsp.resources.dll6.0.947.491374,65605-Nov-201118:53x86
Axsetupsp.resources.dll6.0.947.491370,56005-Nov-201118:53x86
Axsetupsp.resources.dll6.0.947.491378,75205-Nov-201118:53x86
Axsetupsp.resources.dll6.0.947.491370,56005-Nov-201118:53x86
Axsetupsp.resources.dll6.0.947.491374,65605-Nov-201118:53x86
Axsetupsp.resources.dll6.0.947.491370,56005-Nov-201118:53x86
Axsetupsp.resources.dll6.0.947.491374,65605-Nov-201118:53x86
Axsetupsp.resources.dll6.0.947.491370,56005-Nov-201118:53x86
Axsetupsp.resources.dll6.0.947.491407,42405-Nov-201118:53x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbnoloc, kbsurveynew, kbhotfixserver, kbmbspartner, kbmbsquickpub, kb, kbqfe, kbautohotfix, kbmbsmigrate

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Article Info
Article ID : 2714867
Revision : 2
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 259