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An error occurs when importing an organization in Microsoft Dynamics CRM: "Failed to add user using the DistinguishedName"

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Symptom

When importing an organization into Microsoft Dynamics CRM, the Deployment Administrator may receive an error when mapping users:

"Failed to add user using the DistinguishedName = CN=<CName>,OU=<OU Name>,DC=<DC Name>,DC=<Domain>, Account Name = Domain\User System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) "


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Cause

The Deployment Administrator performing the import may not have appropriate permissions to the Organizational Unit (OU) where the Microsoft Dynamics CRM Security Groups reside in Active Directory 

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Resolution

Verfiy the Deployment Administrator has sufficient permissions to the Organizational Unit (OU) where the Microsoft Dynamics CRM Security Groups reside. 

The minimum permissions are documented in step 3 of the following articles:

Minimum Required Permissions for CRM 4.0

Minimum Required Permissions for CRM 2011

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More Information

The following error may occur in the import logs: (Default location: %appdata%\Microsoft\MSCRM\Logs)

Failed to add user using the DistinguishedName = CN=<CName>,OU=<OU Name>,DC=<DC Name>,DC=<Domain>, Account Name = Domain\User System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

An error occurred when populating Microsoft CRM user groups. Ensure that CRM user accounts are accessible from the current domain and run the wizard again.System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

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Keywords: kb

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Article Info
Article ID : 2714506
Revision : 1
Created on : 1/7/2017
Published on : 6/1/2012
Exists online : False
Views : 227