Reset the BitLocker PIN twice, MBAM will then report the state of the drive correctly. Follow the steps below to correctly reset the BitLocker PIN, leave the DRA in-place, and correctly view the drive status.
How to reset the BitLocker PIN:
You can change or reset the
BitLocker PIN anytime by following steps below.
Note: During the PIN reset process, your Windows 7 computer must be connected to your Corporate Network. If the system is at a remote location (home, hotel, etc.), you need to initiate a VPN session to connect the computer to the Corporate Network.
- Click on Start and then click Control Panel
Click the “BitLocker Encryption Options” to launch,
or
Click on Start and open Computer and then navigate to the folder “%ProgramFiles%\Microsoft\MDOP MBAM”. Locate and double click on the file “MBAMControlUI.exe”. - At the Microsoft BitLocker Administration and Monitoring screen, click on Manage your PIN.
Important: If the option Manage your PIN is not found, you need to perform steps #8, 9, 10, 11 and 12 below and come back to step #2.
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- Enter your new PIN.
- Note: Your PIN must include Numeric (0,1,2….9) or alpha-numeric (including uppercase, lowercase and numbers) and anywhere between 4-20 characters. This is governed by GPO under Operating System Drive.
- Special characters (i.e. #, $, %, etc.) and International characters (i.e. à, è, ì, ò, ù, etc.) are not accepted.
- The PIN may contain only numbers from 0 to 9.
- The PIN may contain only alphabets.
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- Click Reset PIN.
- Confirm the PIN reset was completed successfully.
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- Click the Close button to exit the Microsoft BitLocker Administration and Monitoring screen.
- Click on Start and then click Control Panel
Click the “BitLocker Encryption Options” to launch,
or
Click on Start and open Computer and then navigate to the folder “C:\Program Files\Microsoft\MDOP MBAM”. Locate and double click on the file “MBAMControlUI.exe”. - At the Microsoft BitLocker Administration and Monitoring window, click on the Start button.
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- Enter the same PIN you have just entered above.
- Click on Create PIN.
- Confirm the result: “Create PIN successful”. Then, click on Exit.
- Finish.
- Now you can see “Manage your PIN” option available in BitLocker Encryption Option in Control Panel.
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