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System Center 2012 Configuration Manager Software Center does not launch on a Windows XP client if Terminal Services is disabled

Symptoms

When starting Software Center on a Windows XP client you receive the error "There is a problem showing the current status". When clicking More Information you see error code 0x80041001.

In ccmsdkprovider.log you will also see the following error:

<![LOG[Failed to get domain name from WTS session 0, 0x800706a6]LOG]!><time="15:50:26.121-720" date="04-23-2012" component="CCMSDKProvider" context="" type="3" thread="264" file="ccmsdkprovider.cpp:3785">
<![LOG[GetUserCapability failed with error code 0x800706a6]LOG]!><time="15:50:26.121-720" date="04-23-2012" component="CCMSDKProvider" context="" type="3" thread="264" file="ccmsdkprovider.cpp:3266">

Error 800706a6 means that the RPC binding handle is invalid.

GetUserCapability calls Windows Terminal Server (WTS) functions to query session information for the Remote Desktop Session Host (RD Session Host) server. It can be used to query session information on local and remote desktop session host servers.

If Terminal Services is not running, calls to WTS functions fail.

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Cause

WTS functions on Windows XP require that Terminal Services is running.   This becomes an issue when the System Center 2012 Configuration Manager Software Center is launched on a Windows XP client when Terminal Server service is not running.   If the Terminal Server service is not started, the Windows API call fails.   

This is not an issue with operating systems later than Windows XP Service Pack 3 as the Windows API has been changed in these newer versions.

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Resolution

Terminal Services must be enabled and the service started. Once that is done the Software Center will function on the Windows XP client as expected.

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More Information

The Configuration Manager Software Center is accessible from the Start Menu under Microsoft System Center –> Configuration Manager 2012 –> Software Center.

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Article Info
Article ID : 2713471
Revision : 1
Created on : 1/8/2017
Published on : 2/21/2014
Exists online : False
Views : 87