Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Microsoft Exchange RPC Client Access service crashes when you run the New-MailboxExportRequest cmdlet in an Exchange Server 2010 environment

Microsoft Exchange RPC Client Access service crashes when you run the New-MailboxExportRequest cmdlet in an Exchange Server 2010 environment

View products that this article applies to.

Symptoms

Assume that you have an environment that has Update Rollup 5 for Microsoft Exchange Server 2010 Service Pack 1 or a later-version update rollup installed. When you run the New-MailboxExportRequest cmdlet, the operation fails, and the Microsoft Exchange RPC Client Access service crashes. Additionally, the following event is logged on the Exchange Server 2010 Client Access server:
Log Name: Application
Source: MSExchange Common
Date: Date
Event ID: 4999
Task Category: General
Level: Error
Keywords: Classic
User: N/A
Computer: Computer
Description:
Watson report about to be sent for process id: Process ID, with parameters: E12, Build Type, Version Number, M.E.RpcClientAccess.Service, M.E.Data.Storage, M.E.D.S.AcrPropertyBag.FlushChanges, System.InvalidOperationException, XXXX, Version Number.
ErrorReportingEnabled: True

Note When this issue occurs, the service automatically restarts. However, Microsoft Outlook in online mode experiences a temporary operation failure or changes to offline mode.

↑ Back to the top

Cause

This issue occurs because Exchange server does not catch an InvalidOperationException exception that occurs when Exchange server prepares messages for copy operations.

↑ Back to the top

Resolution

To resolve this issue, install the following update rollup:
2785908 Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about the New-MailboxExportRequest cmdlet, go to the following Microsoft website:
General information about the New-MailboxExportRequest cmdlet

↑ Back to the top

Keywords: kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kb

↑ Back to the top

Article Info
Article ID : 2712595
Revision : 1
Created on : 1/7/2017
Published on : 12/14/2012
Exists online : False
Views : 380