To have us fix this problem for you, go to the "
Fix it for me" section. If you prefer to fix this problem yourself, go to the "
Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the
Fix it button or link. Then click
Run in the
File Download dialog box, and follow the steps in the
Fix it wizard.
Notes- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you are not on the computer that has the problem, you should save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Uninstall Windows 7 Service Pack 1
To resolve this issue, uninstall Service Pack 1 by using the
DISM command. To do this, follow these steps for your version of Windows 7.
For the 32-bit version of Windows 7
- Click Start, and then type cmd in the Search box.
- Right-click cmd.exe, and then click Run as administrator.
- Type the following command, and then press Enter:
dism.exe /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514
- After the removal is complete, type exit, and then press Enter.
- Restart the computer.
For the 64-bit version of Windows 7
- Click Start, and then type cmd in the Search box.
- Right-click cmd.exe, and then click Run as administrator.
- Type the following command, and then press Enter:
dism.exe /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
- After the removal is complete, type exit, and then press Enter.
- Restart the computer.
Determine whether you installed the Beta version of Windows 7 SP1
If you installed the Beta version of Windows 7 SP1, you need to uninstall the Beta version and then install the released version of Service Pack 1. To Uninstall the Beta version, follow these steps for your version of Windows 7.
Note If you uninstalled the Beta version of Windows 7 SP1 and you continue to receive the error, you may have remnants of the Beta version on your PC. These steps will also clean any remnants of the Beta version from your PC.
For the 32-bit version of Windows 7
- Click Start, and then type cmd in the Search box
- Right-click cmd.exe, and then click Run as administrator.
- Type the following command, and then press Enter:
dism.exe /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17105
- After the removal is complete, type exit, and then press Enter.
- Restart the computer.
For the 64-bit version of Windows 7
- Click Start, and then type cmd in the Search box.
- Right-click cmd.exe, and then click Run as administrator.
- Type the following command, and then press Enter:
dism.exe /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17105
- After the removal is complete, type exit, and then press Enter.
- Restart the computer.