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"An error occurred in the operation" message when you run the Void Item function to void a deposit transaction of a customer account in Microsoft Dynamics AX for Retail 2009

View products that this article applies to.

This article applies to Microsoft Dynamics AX for Retail for all regions.

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Symptoms

When you run the Void Item function to void a deposit transaction of a customer account in Microsoft Dynamics AX for Retail 2009, you receive the following error message:
An error occurred in the operation.
However, the error message does not provide the detailed information. You expect the error message that resembles the following:
This operation is not valid for this type of transaction.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix Download Available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformat ion/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.



For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX for Retail 2009 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics AX for Retail POS
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot applicable65,89611-May-201202:41x86
Retailpos.mspNot applicable1,162,75211-May-201209:34Not applicable
Axsetupsp.exe5.0.1506.11121,632,48811-May-201209:31x86
Cabextractor.dllNot applicable19,31211-May-201202:41x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44011-May-201202:41x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-May-201202:41x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82411-May-201202:41x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82411-May-201202:41x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-May-201202:41x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82411-May-201202:41x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-May-201202:41x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-May-201202:41x86
Cabextractor.dllNot applicable22,38411-May-201202:41x64
Microsoft Dynamics AX for Retail POS Plugins for customers
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot applicable65,89601-Apr-201201:27x86
Retailpospluginsforcustomers.msiNot applicable2,845,18411-May-201207:38Not applicable
Axsetupsp.exe5.0.1506.11121,632,48811-May-201209:31x86
Cabextractor.dllNot applicable19,31201-Apr-201201:27x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44001-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112534,78411-May-201206:11x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:11x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31201-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:09x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82401-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112530,68811-May-201206:09x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82401-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:09x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31201-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112530,68811-May-201206:08x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82401-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112530,68811-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112534,78411-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:09x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31201-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:10x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31201-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112542,97611-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:08x86
Axsetupsp.resources.dll5.0.1506.1112555,26411-May-201206:08x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:09x86
Cabextractor.dllNot applicable22,38401-Apr-201201:27x64
Microsoft Dynamics AX for Retail POS Plugins for partners

File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot applicable65,89601-Apr-201201:27x86
Retailpospluginsforpartners.msiNot applicable2,925,05611-May-201207:38Not applicable
Axsetupsp.exe5.0.1506.11121,632,48811-May-201209:31x86
Cabextractor.dllNot applicable19,31201-Apr-201201:27x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44001-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112534,78411-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:10x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:08x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31201-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:08x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82401-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112530,68811-May-201206:10x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82401-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:08x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:09x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31201-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112530,68811-May-201206:08x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82401-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112530,68811-May-201206:08x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:10x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:08x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112534,78411-May-201206:08x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:09x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:08x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:08x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31201-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:08x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31201-Apr-201201:27x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:08x86
Axsetupsp.resources.dll5.0.1506.1112526,59211-May-201206:08x86
Axsetupsp.resources.dll5.0.1506.1112542,97611-May-201206:07x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:08x86
Axsetupsp.resources.dll5.0.1506.1112555,26411-May-201206:07x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:08x86
Axsetupsp.resources.dll5.0.1506.1112522,49611-May-201206:08x86
Cabextractor.dllNot applicable22,38401-Apr-201201:27x64

Validation of the application hotfix installation

To validate the installation of the application hotfix, start Retail POS and, on the logon screen, verify that the release number is 5.0.1506.1112.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kberrmsg, kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbnoloc, kbsurveynew, kbautohotfix, kbmbspartner, kbmbsquickpub, kb, kbqfe, kbhotfixserver, kbmbsmigrate

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Article Info
Article ID : 2711622
Revision : 2
Created on : 2/13/2017
Published on : 2/17/2017
Exists online : False
Views : 502