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  2. Some MAPI property objects in an ANSI .pst file contain unreadable characters if you import the file by using the "New-MailboxImportRequest" cmdlet

Some MAPI property objects in an ANSI .pst file contain unreadable characters if you import the file by using the "New-MailboxImportRequest" cmdlet

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You are in an environment that has Microsoft Exchange Server 2010 Service Pack 1 (SP1) or a later update rollup installed.
  • You import an American National Standards Institute (ANSI) format personal folder (.pst) file to a mailbox by running the New-MailboxImportRequest cmdlet.
  • The .pst file contains non-ASCII characters.
  • You open the imported file.
In this scenario, you find some MAPI property objects in the imported file contain unreadable characters. For example, the imported folder names are unreadable.

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Cause

This issue occurs because the Microsoft Exchange Mailbox Replication service cannot find a correct code page for the conversion of PT_STRING8 MAPI properties.

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Resolution

To resolve this issue, install the following update rollup:
2785908 Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2

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Workaround

To work around this issue, import the ANSI .pst file by using Microsoft Outlook or convert the ANSI .pst file to a Unicode file before you run the New-MailboxImportRequest cmdlet.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the ANSI format and the Unicode format, go to the following Microsoft website:
General information about ANSI, DBCS, and Unicode
For more information about MAPI string properties, go to the following Microsoft website:
General information about MAPI string properties
For more information about how to import a mailbox by running the New-MailboxImportRequest cmdlet, go to the following Microsoft website:
Understanding mailbox import and export requests
For more information about the New-MailboxImportRequest cmdlet, go to the following Microsoft website:
General information about the New-MailboxImportRequest cmdlet
For more information about the PR_DISPLAY_NAME property, go to the following Microsoft website:
PidTagDisplayName Canonical property

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2710975
Revision : 1
Created on : 1/7/2017
Published on : 12/14/2012
Exists online : False
Views : 332