"0x0000003B" Stop error when you use a Citrix XenApp application in Windows 7 or in Windows Server 2008 R2

Note The hotfix of KB 2705742 is superseded by the hotfix of KB 2748302. The following section contains the hotfix information about KB 2705742. The following hotfix does not resolve all "0x0000003B" Stop errors that may occur in a Citrix XenApp environment. For more information about solution to resolve the rest of the "0x0000003B" Stop errors, go to the following Microsoft Knowledge Base article:

If you receive a Stop error message that resembles the following and that occurs together with the "vdtw30" stack, the issue should be resolved by KB 2748302:

Hotfix information

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

• Windows 7
• Windows 7 Service Pack 1 (SP1)
• Windows Server 2008 R2
• Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

• The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
  

  Version	Product	Milestone	Service branch
  6.1.760 0.17xxx	Windows 7 and Windows Server 2008 R2	RTM	GDR
  6.1.760 0.21xxx	Windows 7 and Windows Server 2008 R2	RTM	LDR
  6.1.760 1.17xxx	Windows 7 and Windows Server 2008 R2	SP1	GDR
  6.1.760 1.21xxx	Windows 7 and Windows Server 2008 R2	SP1	LDR

• GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

For all supported x86-based versions of Windows 7

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

For all supported IA-64-based versions of Windows Server 2008 R2