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  2. An IPv4 address may be deleted by a Windows 7 AMT-based client computer that is running System Center 2012 Configuration Manager Client

An IPv4 address may be deleted by a Windows 7 AMT-based client computer that is running System Center 2012 Configuration Manager Client

View products that this article applies to.

Symptoms

You configure Microsoft System Center 2012 Configuration Manager to use an IP version 4 (IPv4) address on a client computer that is running Windows 7. If the client computer is an Intel Active Management Technology (AMT)-based computer, the client may unexpectedly delete the IPv4 address from the Domain Name System (DNS) server. When this occurs, the AMT features on the client computer do not function.

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Workaround

To work around this problem, disable IP version 6 (IPv6) on the client computer. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
929852 How to disable IP version 6 (IPv6) or its specific components in Windows 7, in Windows Vista, in Windows Server 2008 R2, and in Windows Server 2008

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

For more information about how to manage Intel AMT-based-computers out of band in System Center 2012 Configuration Manager, go to the following Microsoft TechNet website:
How to Provision and Configure AMT-Based Computers in Configuration Manager

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Keywords: kbtshoot, kbprb, kbexpertiseinter, kbsurveynew, kb, SCCM

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Article Info
Article ID : 2704107
Revision : 3
Created on : 8/27/2018
Published on : 8/27/2018
Exists online : False
Views : 503