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Quick Send does not process service call invoices

View products that this article applies to.

Symptoms

Consider the following scenario in Microsoft Dynamics SL:

  • You open Quick Send Setup (21.951.00) and then add Service Call Invoice as a Document Type to be processed by Quick Send.
  • You open Customer Maintenance (08.260.00) and then, on the Quick Send tab, enter Service Call Invoice as a Document Type to be processed by Quick Send for this customer.
  • You open Service Call Entry (SD.200.00) and then enter a service call for the customer.
  • You open Invoice Entry (SD.202.00) and then enter invoice details for the service call.
  • You open Service Call Invoice (SD.640.00) and then click Print to process the service call invoice.

In this scenario, you notice the following:
  • Quick Send does not process the service call invoice. Instead, the service call invoice is printed.
  • No Application Server request is generated. 
  • The service call invoice is not emailed to the customer. 
The expectation is that you would instead notice the following:
  • Quick Send intercepts the print request. Therefore, the service call invoice is not printed. 
  • An Application Server request is created. 
  • An email message is generated that has the invoice as an attachment.

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Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 7.0 Service Pack 4 (SP4)
Changed filesDateFile version
SD64100.exe 06-Apr-20127.05.60406.00

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, refer to the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 24248.

This problem was corrected in Microsoft Dynamics SL 2011 Feature Pack 1.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbtshoot, kbbug, kb, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2699904
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 351