An application does not read or access a file correctly in Windows Server 2008 R2, Windows Server 2008, Windows 7, or Windows Vista

View products that this article applies to.

Symptoms

An application or driver silently skips reading some regions of a file. This issue may cause various other problems to occur, such as any of the following:

An antivirus product may not detect an infected file.
An application may report a problem that affects a file. This issue most likely would occur when another application, such as an on-demand scanner, is enumerating and scanning large collections of files at the same time. For example, the application may report that the file format is bad or corrupted.
An application or driver may not access the file correctly.

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Cause

This problem occurs because of a bug in Windows file systems. The bug causes the file to become cached if an I/O on a non-cached handle does not pass byte range lock checks. When this problem occurs, the current file pointer may be changed even though the I/O fails and returns an ERROR_LOCK_VIOLATION error. Therefore, the next I/O occurs at an unexpected offset. This causes silent skips and the other problems that are mentioned in the "Symptoms" section.

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More Information

An application that encounters this problem will have a noncached file handle’s file pointer repositioned randomly. When the file pointer is not repositioned to a multiple of the sector size, a later read operation may succeed, but a write operation will fail and return an ERROR_INVALID_FUNCTION error. In some cases, the file pointer can be repositioned to a multiple of the sector size. In such a case, a later read or write operation will succeed at the unexpected offset. When an application opens a noncached handle, the file system usually uncaches the file. However, if the application is one of a class of applications that independently enumerates and reads whole directory trees or volumes, and reads files by using cached or mapped file I/O, the files become cached. This can occur, for example, if the application is an on-demand antivirus scanner.

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Workaround

To work around this problem, use the SetFilePointerEx function to query the current file offset before it issues noncached I/O. If the I/O fails and returns an ERROR_LOCK_VIOLATION error, restore the current file offset to make sure that the current file offset is not changed.

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Resolution

Note This problem affects most file systems that are used by Microsoft Windows. However, this hotfix applies only to the NTFS file system. This hotfix does not correct this problem for the FAT12, FAT16, FAT32, or exFAT file systems.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

Windows Server 2008 R2 Service Pack 1 (SP1)
Windows Server 2008 R2
Windows Server 2008 Service Pack 2 (SP2)
Windows 7 Service Pack 1 (SP1)
Windows 7
Windows Server 2008
Windows Vista Service Pack 2 (SP2)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

Version Product SR_Level Service branch
6.0.600
2.
22xxx Windows Vista and Windows Server 2008 SP2 LDR
Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000. xxxxxx version number.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	SR_Level	Service branch
6.0.600 2. 22xxx	Windows Vista and Windows Server 2008	SP2	LDR

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.0.6002.22833	1,082,752	04-Apr-2012	17:40	x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.0.6002.22833	1,501,056	04-Apr-2012	17:34	x64

For all supported IA-64-based versions of Windows Server 2008

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.0.6002.22833	3,285,376	04-Apr-2012	17:28	IA-64

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

Version	Product	Milestone	Service branch
6.1.760 0.17xxx	Windows 7 and Windows Server 2008 R2	RTM	GDR
6.1.760 0.21xxx	Windows 7 and Windows Server 2008 R2	RTM	LDR
6.1.760 1.18xxx	Windows 7 and Windows Server 2008 R2	SP1	GDR
6.1.760 1.22xxx	Windows 7 and Windows Server 2008 R2	SP1	LDR

GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.1.7600.17281	1,210,728	12-Apr-2013	13:58	x86
Ntfs.sys	6.1.7600.21499	1,211,240	12-Apr-2013	15:59	x86
Ntfs.sys	6.1.7601.18127	1,211,752	12-Apr-2013	13:45	x86
Ntfs.sys	6.1.7601.22297	1,213,288	12-Apr-2013	13:53	x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.1.7600.17281	1,653,096	12-Apr-2013	14:36	x64
Ntfs.sys	6.1.7600.21499	1,679,208	12-Apr-2013	14:36	x64
Ntfs.sys	6.1.7601.18127	1,656,680	12-Apr-2013	14:45	x64
Ntfs.sys	6.1.7601.22297	1,686,888	12-Apr-2013	14:16	x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.1.7600.17281	3,549,032	12-Apr-2013	14:43	IA-64
Ntfs.sys	6.1.7600.21499	3,553,128	12-Apr-2013	13:44	IA-64
Ntfs.sys	6.1.7601.18127	3,552,616	12-Apr-2013	13:36	IA-64
Ntfs.sys	6.1.7601.22297	3,557,736	12-Apr-2013	13:24	IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name	X86_54acdc251f5ed85668bd16e23ba7dadb_31bf3856ad364e35_6.0.6002.22833_none_d50827f58dba42f4.manifest
File version	Not applicable
File size	692
Date (UTC)	04-Apr-2012
Time (UTC)	17:45
Platform	Not applicable

File name	X86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22833_none_a8c3dc86334511df.manifest
File version	Not applicable
File size	16,841
Date (UTC)	04-Apr-2012
Time (UTC)	17:46
Platform	Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name	Amd64_309e9ae1a84ba0a3107c918660e43fc9_31bf3856ad364e35_6.0.6002.22833_none_54dd9116d1b5f1e7.manifest
File version	Not applicable
File size	696
Date (UTC)	04-Apr-2012
Time (UTC)	17:45
Platform	Not applicable

File name	Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22833_none_04e27809eba28315.manifest
File version	Not applicable
File size	17,104
Date (UTC)	04-Apr-2012
Time (UTC)	17:46
Platform	Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name	Ia64_01db7bff75c3787d8e946ab675675e8d_31bf3856ad364e35_6.0.6002.22833_none_7f31f5bf71681733.manifest
File version	Not applicable
File size	694
Date (UTC)	04-Apr-2012
Time (UTC)	17:45
Platform	Not applicable

File name	Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22833_none_a8c5807c33431adb.manifest
File version	Not applicable
File size	17,096
Date (UTC)	04-Apr-2012
Time (UTC)	17:46
Platform	Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name	Update-bf.mum
File version	Not Applicable
File size	2,719
Date (UTC)	03-May-2013
Time (UTC)	17:00
Platform	Not Applicable

File name	Update.mum
File version	Not Applicable
File size	2,773
Date (UTC)	03-May-2013
Time (UTC)	17:00
Platform	Not Applicable

File name	X86_118f9ab09636285c677ce8d3d36f115c_31bf3856ad364e35_6.1.7601.18127_none_5381183f9f9317f9.manifest
File version	Not Applicable
File size	692
Date (UTC)	03-May-2013
Time (UTC)	17:00
Platform	Not Applicable

File name	X86_2c7ee77aa4430643f5eb92be29470725_31bf3856ad364e35_6.1.7600.17281_none_80afed84e9bbbf7a.manifest
File version	Not Applicable
File size	692
Date (UTC)	03-May-2013
Time (UTC)	17:00
Platform	Not Applicable

File name	X86_66176f6e96f57e4126b593de28c1f558_31bf3856ad364e35_6.1.7600.21499_none_106210b5a52c48be.manifest
File version	Not Applicable
File size	692
Date (UTC)	03-May-2013
Time (UTC)	17:00
Platform	Not Applicable

File name	X86_e0e18755c01ca0f8f698996b24d3a629_31bf3856ad364e35_6.1.7601.22297_none_5a2d9b2f11891c8c.manifest
File version	Not Applicable
File size	692
Date (UTC)	03-May-2013
Time (UTC)	17:00
Platform	Not Applicable

File name	X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.17281_none_a643660a7e42e622.manifest
File version	Not Applicable
File size	14,508
Date (UTC)	12-Apr-2013
Time (UTC)	14:19
Platform	Not Applicable

File name	X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.21499_none_a6ca371f976169bc.manifest
File version	Not Applicable
File size	14,508
Date (UTC)	12-Apr-2013
Time (UTC)	16:21
Platform	Not Applicable

File name	X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18127_none_a870a63a7b333f99.manifest
File version	Not Applicable
File size	14,508
Date (UTC)	12-Apr-2013
Time (UTC)	14:10
Platform	Not Applicable

File name	X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22297_none_a8ae93919489a2fa.manifest
File version	Not Applicable
File size	14,508
Date (UTC)	12-Apr-2013
Time (UTC)	14:18
Platform	Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name	Amd64_15e660d28a8fcdb5a7959a6be5674798_31bf3856ad364e35_6.1.7601.22297_none_386918c3837c5f8b.manifest
File version	Not Applicable
File size	696
Date (UTC)	03-May-2013
Time (UTC)	17:00
Platform	Not Applicable

File name	Amd64_a1d084142e3e75b856544b3032eaf225_31bf3856ad364e35_6.1.7601.18127_none_14c153dee6701d90.manifest
File version	Not Applicable
File size	696
Date (UTC)	03-May-2013
Time (UTC)	17:00
Platform	Not Applicable

File name	Amd64_e189b73349906fef13c514b3047a3d08_31bf3856ad364e35_6.1.7600.21499_none_cc4d8c42306a483a.manifest
File version	Not Applicable
File size	696
Date (UTC)	03-May-2013
Time (UTC)	17:00
Platform	Not Applicable

File name	Amd64_f14bb396d8c1397dde25d8d477c80984_31bf3856ad364e35_6.1.7600.17281_none_0d62038e62e15196.manifest
File version	Not Applicable
File size	696
Date (UTC)	03-May-2013
Time (UTC)	17:00
Platform	Not Applicable

File name	Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.17281_none_0262018e36a05758.manifest
File version	Not Applicable
File size	14,514
Date (UTC)	12-Apr-2013
Time (UTC)	15:16
Platform	Not Applicable

File name	Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.21499_none_02e8d2a34fbedaf2.manifest
File version	Not Applicable
File size	14,514
Date (UTC)	12-Apr-2013
Time (UTC)	17:27
Platform	Not Applicable

File name	Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18127_none_048f41be3390b0cf.manifest
File version	Not Applicable
File size	14,514
Date (UTC)	12-Apr-2013
Time (UTC)	15:13
Platform	Not Applicable

File name	Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22297_none_04cd2f154ce71430.manifest
File version	Not Applicable
File size	14,514
Date (UTC)	12-Apr-2013
Time (UTC)	14:42
Platform	Not Applicable

File name	Update-bf.mum
File version	Not Applicable
File size	3,153
Date (UTC)	03-May-2013
Time (UTC)	17:00
Platform	Not Applicable

File name	Update.mum
File version	Not Applicable
File size	3,215
Date (UTC)	03-May-2013
Time (UTC)	17:00
Platform	Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name	Ia64_04aed0f02146950828f2023223e68430_31bf3856ad364e35_6.1.7601.18127_none_231ea8f370141fac.manifest
File version	Not Applicable
File size	694
Date (UTC)	03-May-2013
Time (UTC)	16:59
Platform	Not Applicable

File name	Ia64_0e23f8c98f93974d852df8f31be06d2f_31bf3856ad364e35_6.1.7600.21499_none_dceb1649db42d5a6.manifest
File version	Not Applicable
File size	694
Date (UTC)	03-May-2013
Time (UTC)	16:59
Platform	Not Applicable

File name	Ia64_19f5a2ac10b3def0f425aa34a095fbfd_31bf3856ad364e35_6.1.7601.22297_none_e29a69ac026c0594.manifest
File version	Not Applicable
File size	694
Date (UTC)	03-May-2013
Time (UTC)	16:59
Platform	Not Applicable

File name	Ia64_a20981c7338a7802202c10ff5e38c721_31bf3856ad364e35_6.1.7600.17281_none_4a3b351a80596951.manifest
File version	Not Applicable
File size	694
Date (UTC)	03-May-2013
Time (UTC)	16:59
Platform	Not Applicable

File name	Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.17281_none_a6450a007e40ef1e.manifest
File version	Not Applicable
File size	14,511
Date (UTC)	12-Apr-2013
Time (UTC)	15:13
Platform	Not Applicable

File name	Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.21499_none_a6cbdb15975f72b8.manifest
File version	Not Applicable
File size	14,511
Date (UTC)	12-Apr-2013
Time (UTC)	17:22
Platform	Not Applicable

File name	Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18127_none_a8724a307b314895.manifest
File version	Not Applicable
File size	14,511
Date (UTC)	12-Apr-2013
Time (UTC)	15:03
Platform	Not Applicable

File name	Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22297_none_a8b037879487abf6.manifest
File version	Not Applicable
File size	14,511
Date (UTC)	12-Apr-2013
Time (UTC)	14:10
Platform	Not Applicable

File name	Update-bf.mum
File version	Not Applicable
File size	1,909
Date (UTC)	03-May-2013
Time (UTC)	17:00
Platform	Not Applicable

File name	Update.mum
File version	Not Applicable
File size	1,947
Date (UTC)	03-May-2013
Time (UTC)	16:59
Platform	Not Applicable

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Applies to:

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info

Article ID	:	2698155
Revision	:	1
Created on	:	1/7/2017
Published on	:	6/11/2013
Exists online	:	False
Views	:	269

Microsoft KB Archive Search

An application does not read or access a file correctly in Windows Server 2008 R2, Windows Server 2008, Windows 7, or Windows Vista

Symptoms

Cause

More Information

Workaround

Resolution

Hotfix information

Prerequisites

Registry information

Restart requirement

Hotfix replacement information

Windows Vista and Windows Server 2008 file information notes

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

For all supported IA-64-based versions of Windows Server 2008

Windows 7 and Windows Server 2008 R2 file information notes

For all supported x86-based versions of Windows 7

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

For all supported IA-64-based versions of Windows Server 2008 R2

Status

More Information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

Additional files for all supported IA-64-based versions of Windows Server 2008

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

Applies to: