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[SDP 3][dbae9a2a-7366-47be-a01d-abfb69a1ee36] Microsoft Dynamics AX for Retail Diagnostic

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Summary

The Microsoft Dynamics AX for Retail Diagnostic collects information about Microsoft Dynamics AX for Retail 2009 or Microsoft Dynamics AX for Retail 2012, and detects inconsistencies in the product. The diagnostic collects information from the four main components of Microsoft Dynamics AX for Retail: Retail Headquarters, Retail Transaction Service, Retail Store Connect, and Retail POS.

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More Information

This article describes the information that is collected when you run the Microsoft Dynamics AX for Retail diagnostic.

Information collected

Microsoft Dynamics AX for Retail summary information
DescriptionFile Name
Transaction Service logon name
ResultReport.xml
Transaction Service version
ResultReport.xml
POS.exe version
ResultReport.xml
Multi-configuration in POS.exe config found
ResultReport.xml
POS Store ID
ResultReport.xml
POS Terminal ID
ResultReport.xml
OPOS common control objects version
ResultReport.xml
Retail HQ version
ResultReport.xml
Microsoft Dynamics AX 2009 version and hotfix information
DescriptionFile Name
Application hotfixes installed on the system
{Computername}_AX_Layer_Hotfix_Info.htm
Application hotfixes installed on the system
{Computername}_SysHotfixManifestVersionInfo.xml
Application Version
ResultReport.xml
Kernel Version
ResultReport.xml
Is Machine an AOS
ResultReport.xml
Is Machine a Terminal Server
ResultReport.xml
Registered Company Name
ResultReport.xml
Serial Number
ResultReport.xml
Microsoft Dynamics AX 2012 model layer and hotfix information
DescriptionFile Name
Model Layer Metadata and hotfix information
{Computername}_AX2012ModelMetaDataAndHotFixInfo.htm
Model Layer Metadata and hotfix information
{Computername}_AX2012ModelMetaDataAndHotFixInfo.xml
Microsoft Dynamics AX Retail file versions
DescriptionFile Name
Retail POS file versions (detailed list of all EXEs and DLLs in the POS installation directory)
{Computername}_POS_fileversions.txt
POS Customizations (summary list of possible customized triggers and services)
{Computername}_POSFileVersions.htm
Retail Transaction Service
{Computername}_RTS_fileversions.txt
Retail Store Connect
{Computername}_RSC_fileversions.txt
Retail Store Connect (64-bit)
{Computername}_RSC64_fileversions.txt
Headquarters tables
DescriptionFile Name
Retail Parameters
{Computername}_RetailParameters.csv
Scheduler Subjob Table (problem records only)
{Computername}_DRMSchedulerSubJobTable.csv
Hardware Profiles
{Computername}_HardwareProfiles.csv
Tender Type Card Table
{Computername}_RBOTenderTypeCardTable.csv
Inventory Location
{Computername}_InventLocation.csv
Price Unit Invent Table
{Computername}_PriceUnitInventTable.csv
Transaction Service Profile
{Computername}_TransactionServiceProfile.csv
POS information
DescriptionFile Name
POS Config
{Computername}_POS.exe.config
POS Log (recent records in POSISLog or RetailLog table)
{Computername}_posislog.csv
Misc. Queries (misc. queries gathered from POS database)
{Computername}_POSQueries.txt
Registry information
DescriptionFile Name
OLEForRetail (location of OPOS information on the POS computer)
{Computername}_reg_OLEforRetail.txt
Store Connect (complete hive for Store Connect on this computer)
{Computername}_reg_StoreConnect.txt
Retail Transaction Service
DescriptionFile Name
Transaction Service Config
{Computername}_RetailTransationService.exe.config
Transaction Service Log
{Computername}_Retail_Transaction_Service.log
Retail Store Connect
DescriptionFile Name
Store Connect Instances (summary of each Store Connect service installed on this computer)
{Computername}_storeconnect_instances.txt
Store Connect Logs
{ServiceName}*.log
Store Connect Message Database
{ServiceName}_Outgoing.csv
{ServiceName}_Incoming.csv

Additional Information

  • The user who is running the diagnostic must be a member of the Administrators group on the computer on which the diagnostic is being run.
  • The diagnostic auto-detects the Microsoft Dynamics AX for Retail features. You can click to select or clear features that you do not want to have analyzed.
  • Information for the Retail Headquarters feature is collected directly through a Microsoft Dynamics AX client by using the credentials of the user who is running the diagnostic. This user’s default company will be used for any company-specific tables.

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References

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
973559 Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT) when it is used with Windows 7 or Windows Server 2008 R2

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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 2697419
Revision : 1
Created on : 1/7/2017
Published on : 4/9/2012
Exists online : False
Views : 225