When you try to sign in to an Office 365 Services CRM organization, you may receive the following error even though the Microsoft Online Services Sign-In Assistant is installed:
In the logfile, the following message will be displayed:
At this point, the sign-in fails.
Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your admin for more help.
In the logfile, the following message will be displayed:
The Microsoft Online Services Sign-in Assistant is not installed. To download and install the Microsoft Online Services Sign-in Assistant please download it using the following locations: 32-bit: http://g.microsoftonline.com/0BX00en/500 64-bit: http://g.microsoftonline.com/0BX00en/501
At this point, the sign-in fails.