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  2. [SDP 3][583f8475-7d85-4301-a559-79168254e609] System Center Configuration Manager 2007 Diagnostic

[SDP 3][583f8475-7d85-4301-a559-79168254e609] System Center Configuration Manager 2007 Diagnostic

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Summary

The System Center Configuration Manager Diagnostic is designed to collect relevant information to help troubleshoot most Configuration Manager 2007 problems.

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More Information

This article describes the information that may be collected from a machine when running the System Center Configuration Manager 2007 Diagnostic.

Remote Diagnostic Execution will work if the following requirements are met:

· Remote Registry Service is running on the remote computer.

· You have Administrative Rights on the remote computer.

· SMB/RPC/WMI Communication is allowed on the Firewall.

PowerShell will be installed on the computers involved to be able to execute diagnostic packages. After the execution completes, PowerShell will remain installed on the computer(s).

NOTE:
- All file names in the data collection are prefaced with the {Computername} on which the Microsoft Support Diagnostic Tool is run.

Information Collected

Operating System Information
DescriptionFile NameGathered remotely
SystemInfo.exe Output{Computername}_SysInfo.txtYes
TaskList.exe Output{Computername}_TaskList.txtYes
Status of All Services{Computername}_Services.txtYes
Resultant Set of Policy Information – txt and htm formats{Computername}_GPResult.*Yes
Installed Updates and Hotfixes – csv, htm and txt formats{Computername}_Hotfixes.*Yes
MSInfo32 Output{Computername}_MSInfo.nfoYes
Operating System Information Summary{Computername}__OS_Summary.txtYes


Networking Information
DescriptionFile NameGathered remotely
Basic TCP/IP Information{Computername}_TcpIp-Info.txtYes
Basic SMB Information{Computername}_SMB-Info.txtYes
Proxy Information{Computername}_ProxyInfo.txtYes
Active BITS Jobs{Computername}_BITSTransfers.txtYes
Enabled Firewall Rules{Computername}_EnabledFirewallRules.txtYes
Network Information Summary{Computername}__NET_Summary.txtYes


Event Logs
DescriptionFile NameGathered remotely
Application – csv, evtx, and txt formats{Computername}_evt_Application.*Yes
System – csv, evtx and txt formats{Computername}_evt_System.*Yes


Windows Update Agent Information
DescriptionFile NameGathered remotely
Windows Update Agent Version{Computername}__WUA_Summary.TXTYes
Windows Update Agent DLL Versions{Computername}__WUA_Summary.TXTYes
Windows Update Agent Registry Keys{Computername}__WUA_Summary.TXTYes
Windows Update Log{Computername}_WindowsUpdate.logYes


Registry Keys
DescriptionFile NameGathered remotely
HKLM\Software\Microsoft\CCM{Computername}_RegistryKey_CCM.txtYes
HKLM\Software\Microsoft\SMS{Computername}_RegistryKey_SMS.txtYes
HKLM\Software\Microsoft\Update Services{Computername}_RegistryKey_WSUS.txtYes


IIS Information
DescriptionFile NameGathered remotely
IIS Logs (Last 5 days){Computername}_IISLogs.zipYes
IIS and ASP.NET Configuration Files{Computername}_Configuration.zipYes


Configuration Manager Client Information
DescriptionFile NameGathered remotely
Software Distribution Execution History{Computername}_CMClient_ExecutionHistory.txtYes
Cache Information{Computername}_CMClient_CacheInfo.txtYes
Inventory Versions{Computername}_CMClient_InventoryVersions.txtYes
Update Installation Status{Computername}_CMClient_CCMUpdateStatus.txtYes
State Message Status{Computername}_CMClient_StateMessages.txtYes
File Versions for DLL/EXE Files in Client Installation Directory{Computername}_CMClient_FileVersions.txtYes
Installation Directory, Site Code, Assigned MP, Service Status, Client Version and Client GUID{Computername}__CMClient_Summary.txtYes


Configuration Manager Server Information
DescriptionFile NameGathered remotely
Hierarchy Details{Computername}_CMServer_Hierarchy.txtNo
SQL Server SPN’s{Computername}_CMServer_SQLSPN.txtYes
File Versions for DLL/EXE Files in <Installation Directory>\bin\i386{Computername}_CMServer_FileVersions.txtYes
Site Control File from <Installation Directory>\inboxes\sitectrl.box\sitectrl.ct0{Computername}_CMServer_SiteCtrl.txtYes
SMS_DEF.MOF File from {Computername}_CMServer_SMSDEFMOF.txtYes
Configuration.MOF File from{Computername}_CMServer_ConfigurationMOF.txtYes
Installation Directory, Site Code, Site Type, Site Mode, Site Version, Provider Location, Database Location, Database Name and SMS_Executive Service Status{Computername}__CMServer_Summary.txtYes


Configuration Manager Logs
DescriptionFile NameGathered remotely
Client Logs (CCM_Logs){Computername}_ConfigMgrLogs.zipYes
Server Logs (SMS_Logs){Computername}_ConfigMgrLogs.zipYes
Admin Console Logs (AdminUI_Logs){Computername}_ConfigMgrLogs.zipYes
CrashDumps (Most Recent Copy){Computername}_ConfigMgrLogs.zipYes
Client Setup Logs (CCMSetup_Logs){Computername}_ConfigMgrLogs.zipYes
Setup Logs (ConfigMgrSetup_Logs){Computername}_ConfigMgrLogs.zipYes


Additional Information

In additional to the files collected and listed above, this troubleshooter can detect one or more of the following situations:
  • Machine is running on a virtual environment
  • Connection failures to root\CCM namespace locally


References

KB 973559 - Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT) for Windows 7
http://support.microsoft.com/kb/973559


NOTE: This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: support diagnostic portal (sdp), kbdiagnostics, kb

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Article Info
Article ID : 2695994
Revision : 1
Created on : 1/7/2017
Published on : 5/1/2012
Exists online : False
Views : 573