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You cannot query performance counters by using the Remote Registry service in Windows 7 or in Windows Server 2008 R2


View products that this article applies to.

Symptoms

Assume that you run an application remotely to collect performance counter and performance monitor information from a computer that is running Windows Vista or Windows Server 2008. You run the application by using a user profile that�does not have the appropriate permissions on the following registry subkey:

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Perflib
In this scenario, you cannot query performance counters by using the Remote Registry service. Additionally, the performance monitor stops responding.

Notes
  • After the issue that is described in the �Symptoms� section occurs, users can no longer query the counters by using the Remote Registry service. This includes users�who have the appropriate permissions.
  • This issue is resolved temporarily when you restart the Remote Registry service.

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Cause

This issue occurs because the user profile that you use to run the application does not have the appropriate permissions on the following registry subkey:

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Perflib

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductSR_LevelService branch
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Regsvc.dll6.1.7600.21179112,64031-Mar-201204:35
Regsvc.dll6.1.7601.21955113,15231-Mar-201204:27
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Regsvc.dll6.1.7600.21179160,76831-Mar-201205:27
Regsvc.dll6.1.7601.21955160,76831-Mar-201205:23
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Regsvc.dll6.1.7600.21179332,80031-Mar-201205:18
Regsvc.dll6.1.7601.21955332,80031-Mar-201204:18

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about the RegOpenKeyEx�function,�go to the following Microsoft website:For more information about the Perflib subkey,�go to the following Microsoft website: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_94d32cf3f3d8b269b2d55503ffcd5beb_31bf3856ad364e35_6.1.7601.21955_none_7a0d303f088da509.manifest
File versionNot applicable
File size710
Date (UTC)03-Apr-2012
Time (UTC)10:05
File nameX86_d3d5fa2bd840f75423df47ee62ccb090_31bf3856ad364e35_6.1.7600.21179_none_e59f4619fee97271.manifest
File versionNot applicable
File size710
Date (UTC)03-Apr-2012
Time (UTC)10:05
File nameX86_microsoft-windows-remoteregistry-service_31bf3856ad364e35_6.1.7600.21179_none_89d4ad41fddcf1d3.manifest
File versionNot applicable
File size8,057
Date (UTC)31-Mar-2012
Time (UTC)05:20
File nameX86_microsoft-windows-remoteregistry-service_31bf3856ad364e35_6.1.7601.21955_none_8bccd2bbfaf68a66.manifest
File versionNot applicable
File size8,057
Date (UTC)31-Mar-2012
Time (UTC)05:19
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_332e298bdb0e8cbcf51187191495fe1f_31bf3856ad364e35_6.1.7601.21955_none_4731c5854a71456a.manifest
File versionNot applicable
File size714
Date (UTC)03-Apr-2012
Time (UTC)10:05
File nameAmd64_e5b518f0b2912619289cd891a3e41a52_31bf3856ad364e35_6.1.7600.21179_none_d5053dae35e84dfd.manifest
File versionNot applicable
File size714
Date (UTC)03-Apr-2012
Time (UTC)10:05
File nameAmd64_microsoft-windows-remoteregistry-service_31bf3856ad364e35_6.1.7600.21179_none_e5f348c5b63a6309.manifest
File versionNot applicable
File size8,061
Date (UTC)31-Mar-2012
Time (UTC)07:29
File nameAmd64_microsoft-windows-remoteregistry-service_31bf3856ad364e35_6.1.7601.21955_none_e7eb6e3fb353fb9c.manifest
File versionNot applicable
File size8,061
Date (UTC)31-Mar-2012
Time (UTC)06:45
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_1fdfbb02c0d0ace8e5a67cdb044b6401_31bf3856ad364e35_6.1.7600.21179_none_7c48afa5ad3acb8a.manifest
File versionNot applicable
File size712
Date (UTC)03-Apr-2012
Time (UTC)10:05
File nameIa64_69e4aa5cc2a58164b4790f65f8a54e5b_31bf3856ad364e35_6.1.7601.21955_none_4b2f3761636f26c5.manifest
File versionNot applicable
File size712
Date (UTC)03-Apr-2012
Time (UTC)10:05
File nameIa64_microsoft-windows-remoteregistry-service_31bf3856ad364e35_6.1.7600.21179_none_89d65137fddafacf.manifest
File versionNot applicable
File size8,059
Date (UTC)31-Mar-2012
Time (UTC)06:01
File nameIa64_microsoft-windows-remoteregistry-service_31bf3856ad364e35_6.1.7601.21955_none_8bce76b1faf49362.manifest
File versionNot applicable
File size8,059
Date (UTC)31-Mar-2012
Time (UTC)05:57

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, KB2695150

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Article Info
Article ID : 2695150
Revision : 1
Created on : 5/9/2012
Published on : 5/9/2012
Exists online : False
Views : 382