Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. [SDP 3][c276c72d-7a5f-4696-b3c0-4f41f08790fd] Custom File Upload Diagnostic

[SDP 3][c276c72d-7a5f-4696-b3c0-4f41f08790fd] Custom File Upload Diagnostic

View products that this article applies to.

Summary

The Custom File Upload Diagnostic can be used to upload a file that will be analyzed by Microsoft Support for troubleshooting purposes. It can upload a file which up to 2GB in size after compressed.

↑ Back to the top

More Information

By running this diagnostic package you will be prompted to select a file that will be automatically compressed then uploaded to Microsoft Support. The total size of the uploaded results can be up to 2GB in size. On our tests, an 8GB memory dump file can be compressed to a size that is smaller than 2GB in size.

If you select a file on which the file size will be larger than 2GB after compression, the file will not be collected. In this case, you must call a support professional to ask for an alternative way to upload the requested information. 

Information Collected

Additional Information
Description
In addition to the file selected, the diagnostic also collect basic information about the system, such as machine name, domain name, time zone, antimalware, and currently logged user name.

↑ Back to the top

References

KB 2598970 - Information about the Microsoft Automated Troubleshooting Services and Support Diagnostic Platform
http://support.microsoft.com/kb/2598970

↑ Back to the top

Keywords: kb

↑ Back to the top

Article Info
Article ID : 2695060
Revision : 1
Created on : 1/7/2017
Published on : 3/29/2012
Exists online : False
Views : 227