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XADM: Exchange Server 5.5 Installation Stops with Error ID C103798a

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This article was previously published under Q269248

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Symptoms

When you attempt to install Exchange Server 5.5 or an Exchange Server 5.5 service pack on a Hewlett-Packard computer, Setup may stop and the following error message may appear:
Processing file path\server.ins at or near line 153.
An internal component has failed.
Id No. C103798a

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Cause

This behavior can occur when you attempt to install Exchange Server 5.5 or an Exchange service pack on a Hewlett-Packard computer that is running Simple Network Management Protocol (SNMP) service. SNMP locks open the PREf009a.dat file or the PREF009f.dat file and stops the installation.

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Resolution

To resolve this behavior, stop the SNMP service before you install Exchange Server 5.5 or an Exchange Server 5.5 service pack, and then restart the SNMP service after the installation is complete.

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More information

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
251181 XADM: Lodctr Dsactrs.ini Error with Service Pack Upgrade

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Keywords: KB269248, kbsetup, kbprb, kbnetwork, kb3rdparty

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Article Info
Article ID : 269248
Revision : 5
Created on : 10/28/2006
Published on : 10/28/2006
Exists online : False
Views : 285