Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Lync Server 2010 user cannot join a Lync Online meeting by clicking "Join online meeting"

Lync Server 2010 user cannot join a Lync Online meeting by clicking "Join online meeting"

View products that this article applies to.

Symptoms

Assume that in a Microsoft Lync Server 2010 environment you install the Lync Server 2010 cumulative updates that were released in February 2012. When a user clicks the Join online meeting link to join a Lync Online meeting, the web browser opens as expected. However, the client for Lync Server 2010 does not start.

↑ Back to the top

Cause

This issue occurs because the user must download and install a new JavascriptResourcehandler.ashx file on the client computer after the update is installed on the server. However, the file cannot be downloaded if a legacy JavascriptResourcehandler.ashx file in the cache has not expired. Therefore, the web browser cannot be redirected to the user's server pool.

Note When a user tries to join a Lync Online meeting, the JavascriptResourcehandler.ashx file must be downloaded from the Lync Server 2010 server. The expiration time of the file is one day.

↑ Back to the top

Resolution

To resolve this issue, install the following update:
2689846 Description of the update for Lync Server 2010: March 2012

↑ Back to the top

Workaround

To work around this issue, delete all temporary Internet files in the web browser on the client computer.

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 2691941
Revision : 1
Created on : 1/7/2017
Published on : 5/24/2012
Exists online : False
Views : 265