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Keyboard shortcuts used in a System Center 2012 Configuration Manager Remote Desktop session may be intercepted by a Remote Control viewer session

View products that this article applies to.

Symptoms

Consider the following scenario:
  • On computer A, you start a Microsoft System Center 2012 Configuration Manager Remote Control viewer session to computer B.
  • On computer C, you start a Remote Desktop session to computer A.
  • You bring the Remote Desktop session to the foreground on computer C.
  • You use keyboard shortcuts in the Remote Desktop session on computer C to perform functions.

In this scenario, functions that you perform by using keyboard shortcuts in the Remote Desktop session may be intercepted by the Remote Control viewer session on computer A.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

The following table lists examples of how a keyboard shortcut in a Remote Desktop session may affect the Remote Control session in this scenario.

Keyboard shortcutDescriptionEffect
Alt+Page UpSwitches between programs from left to right.The keystrokes are captured by computer A.
Alt+Page DownSwitches between programs from right to left.The keystrokes are captured by computer A.
Alt+InsertCycles through programs in the order in which they were opened.The keystrokes are captured by computer A.
Alt+HomeDisplays the Start menu.The keystrokes are captured by computer A.
Ctrl+Alt+EndDisplays the Windows Security screen.The keystrokes are captured by both computer A and computer B. Both computers move to the security desktop.
Alt+DeleteDisplays the Windows menu.The keystrokes are captured by computer B and display the Windows menu as intended.
Ctrl+Alt+minus sign on the numeric keypadCopies the active window within the local computer to the remote computer's clipboard.The keystrokes are captured by computer A.
Ctrl+Alt+plus sign on the numeric keypadCopies the local computer's window area to the remote computer's clipboard.The keystrokes are captured by computer A.

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Keywords: kbtshoot, kbprb, kbexpertiseinter, kbsurveynew, kb, SCCM

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Article Info
Article ID : 2690414
Revision : 2
Created on : 4/26/2017
Published on : 4/26/2017
Exists online : False
Views : 424