Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. XADM: Unable to Log on to the Exchange Server Information Store Using GWClient

XADM: Unable to Log on to the Exchange Server Information Store Using GWClient

View products that this article applies to.

This article was previously published under Q268985

↑ Back to the top

Symptoms

When you use the GWClient utility to open a mailbox, you may receive the following error message:
The attempt to log on to the Microsoft Exchange Server computer has failed. Component: Microsoft Exchange Server Information Store.

↑ Back to the top

Cause

This issue occurs because the private information store you are attempting to connect to is configured to look at a different public folder server, and not itself. This behavior can occur on Bridgehead servers that do not contain a Pub.edb file.

↑ Back to the top

Resolution

To resolve this issue, change the private information store to use itself as the public folder server. To do this, follow these steps:
  1. Open the Microsoft Exchange Server Administrator Program and connect to the server that the GWClient is connecting to.
  2. Right-click the private information store on the server you are connected to, and click Properties.
  3. Click the General tab, in the Public folder server box, enter the server you are working on, and then click OK.
You can now use the GWClient utility to open the mailbox.

NOTE: If the server does not have a pub.edb file, you must add one.

↑ Back to the top

More information

Mdbvu32.exe is a MAPI utility designed to view MAPI messages and folders, and their properties.

For additional information about Mdbvu32.exe, click the article number below to view the article in the Microsoft Knowledge Base:
250338� XADM: Mdbvu32 Enhancements for Viewing and Managing Rules Messages

↑ Back to the top

Keywords: KB268985, kbprb

↑ Back to the top

Article Info
Article ID : 268985
Revision : 5
Created on : 10/28/2006
Published on : 10/28/2006
Exists online : False
Views : 290