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  2. The information about the case against an item record is blank when you add an association to an item in Microsoft Dynamics AX 2012

The information about the case against an item record is blank when you add an association to an item in Microsoft Dynamics AX 2012

View products that this article applies to.

This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

Assume that you use the Case Management feature in Microsoft Dynamics AX 2012. You create a case from a sales order. When you add an association to an item, the information about the case against the item record, such as the item number and the name, is blank. Additionally, if you start from the item record and use the All cases option, the case does not appear.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.


For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot applicable60,28014-Dec-201117:56x86
Axupdate.exeNot applicable60,26414-Dec-201117:56x86
Axupgar.aldNot applicable347,48406-Mar-201212:59Not applicable
Axupgcs.aldNot applicable270,64716-Feb-201204:20Not applicable
Axupgda.aldNot applicable276,22606-Mar-201213:00Not applicable
Axupgde-at.aldNot applicable302,67306-Mar-201213:00Not applicable
Axupgde-ch.aldNot applicable302,59406-Mar-201213:00Not applicable
Axupgde.aldNot applicable302,67306-Mar-201213:00Not applicable
Axupgen-au.aldNot applicable270,64116-Feb-201204:20Not applicable
Axupgen-ca.aldNot applicable270,92716-Feb-201204:20Not applicable
Axupgen-gb.aldNot applicable270,30816-Feb-201204:20Not applicable
Axupgen-ie.aldNot applicable270,33716-Feb-201204:20Not applicable
Axupgen-in.aldNot applicable270,64716-Feb-201204:20Not applicable
Axupgen-my.aldNot applicable270,69416-Feb-201204:20Not applicable
Axupgen-nz.aldNot applicable270,64416-Feb-201204:20Not applicable
Axupgen-sg.aldNot applicable270,74016-Feb-201204:20Not applicable
Axupgen-us.aldNot applicable270,64715-Feb-201219:49Not applicable
Axupgen-za.aldNot applicable270,32716-Feb-201204:20Not applicable
Axupges-mx.aldNot applicable302,61406-Mar-201213:00Not applicable
Axupges.aldNot applicable301,45006-Mar-201213:00Not applicable
Axupget.aldNot applicable270,64716-Feb-201204:20Not applicable
Axupgfi.aldNot applicable281,44106-Mar-201213:00Not applicable
Axupgfr-be.aldNot applicable307,85006-Mar-201213:00Not applicable
Axupgfr-ca.aldNot applicable308,95406-Mar-201213:00Not applicable
Axupgfr-ch.aldNot applicable307,85006-Mar-201213:00Not applicable
Axupgfr.aldNot applicable307,85006-Mar-201213:00Not applicable
Axupghe.aldNot applicable404,59013-Mar-201202:44Not applicable
Axupghu.aldNot applicable270,64716-Feb-201204:21Not applicable
Axupgis.aldNot applicable281,14506-Mar-201213:00Not applicable
Axupgit-ch.aldNot applicable294,09206-Mar-201213:00Not applicable
Axupgit.aldNot applicable294,09206-Mar-201213:00Not applicable
Axupgja.aldNot applicable270,64716-Feb-201204:21Not applicable
Axupglt.aldNot applicable270,64716-Feb-201204:21Not applicable
Axupglv.aldNot applicable270,64716-Feb-201204:21Not applicable
Axupgnb-no.aldNot applicable273,37606-Mar-201213:00Not applicable
Axupgnl-be.aldNot applicable286,88506-Mar-201213:00Not applicable
Axupgnl.aldNot applicable287,03006-Mar-201213:00Not applicable
Axupgpl.aldNot applicable270,64716-Feb-201204:21Not applicable
Axupgpt-br.aldNot applicable270,64716-Feb-201204:21Not applicable
Axupgru.aldNot applicable270,64716-Feb-201204:21Not applicable
Axupgsv.aldNot applicable277,50206-Mar-201213:00Not applicable
Axupgth.aldNot applicable499,15906-Mar-201213:00Not applicable
Axupgtr.aldNot applicable270,64716-Feb-201204:22Not applicable
Axupgzh-hans.aldNot applicable345,22716-Feb-201204:22Not applicable
Performance_updatestatistics.sqlNot applicable74006-Jan-201211:47Not applicable
Pi_upgradeax4.xpoNot applicable10,099,39114-Mar-201214:42Not applicable
Pi_upgradeax5.xpoNot applicable10,297,22014-Mar-201214:42Not applicable
Privateproject_ax40preprocessing_si.xpoNot applicable1,57006-Jan-201211:47Not applicable
Privateproject_ax40preupgradeframework_batch.xpoNot applicable55,97006-Jan-201211:47Not applicable
Privateproject_ax50preupgradeframework_batch.xpoNot applicable109,85406-Jan-201211:47Not applicable
Sharedproject_ax50preupgrade_lean.xpoNot applicable2,013,28206-Jan-201211:47Not applicable
Sharedproject_ax50preupgrade_retail.xpoNot applicable794,41215-Feb-201219:49Not applicable
Sharedproject_ax50preupgrade_si.xpoNot applicable7,18306-Jan-201211:47Not applicable
Upgradeax4.xpoNot applicable10,018,56814-Mar-201214:41Not applicable
Upgradeax5.xpoNot applicable10,203,62714-Mar-201214:42Not applicable
Dynamicsax2012-kb2689347-foundation.axmodel6.0.1108.20713,22414-Mar-201215:23Not applicable
Dynamicsax2012-kb2689347-syplabels.axmodel6.0.1108.207796,58414-Mar-201215:23Not applicable
Axsetupsp.exe6.0.947.8531,361,76816-Jan-201221:31x86
Axutillib.dll6.0.947.0817,51214-Dec-201117:56x86
Microsoft.dynamics.servicing.operations.dll6.0.888.43635,75214-Dec-201117:56x86
Axsetupsp.resources.dll6.0.947.491382,84814-Dec-201117:56x86
Axsetupsp.resources.dll6.0.947.491370,56014-Dec-201117:56x86
Axsetupsp.resources.dll6.0.947.491374,65614-Dec-201117:56x86
Axsetupsp.resources.dll6.0.947.491374,65614-Dec-201117:56x86
Axsetupsp.resources.dll6.0.947.491370,56014-Dec-201117:56x86
Axsetupsp.resources.dll6.0.947.491378,75214-Dec-201117:56x86
Axsetupsp.resources.dll6.0.947.491370,56014-Dec-201117:56x86
Axsetupsp.resources.dll6.0.947.491374,65614-Dec-201117:56x86
Axsetupsp.resources.dll6.0.947.491370,56014-Dec-201117:56x86
Axsetupsp.resources.dll6.0.947.491374,65614-Dec-201117:56x86
Axsetupsp.resources.dll6.0.947.491370,56014-Dec-201117:56x86
Axsetupsp.resources.dll6.0.947.491407,42414-Dec-201117:56x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbnoloc, kbsurveynew, kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbhotfixserver, kbmbsmigrate, kbmbspartner, kb, kbautohotfix, kbqfe, kbmbsquickpub

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Article Info
Article ID : 2689347
Revision : 2
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 202