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Enterprise Single Sign-On cannot start up when you start the BizTalk and MSDTC service

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have BizTalk Server 2009 or BizTalk Server 2010 server setup is a cluster.
  • You have MSDTC configured as a clustered resource on the BizTalk Server systems.
In scenarios similar to this, you may find that the Enterprise Single Sign-On (ENTSSO) service does not start when the clustered BizTalk Server host group is started or when failing over from one clustered node to the other clustered node.

When this occurs, the BizTalk Server services also cannot start. In addition, the MSDTC cluster resource does not activate.

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Cause

A deadlock occurred in service control manager when the Enterprise Single Sign-On service was trying to initialize the DTC service during Enterprise Single Sign-On service initialization.

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Resolution

Enterprise Single Sign-On v4.0

Note: Enterprise Single Sign-On (ENTSSO) V4.0 is included with BizTalk Server 2006 R2, BizTalk Server 2009, Host Integration Server 2006, and Host Integration Server 2009.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Restart information

You do not have to restart the computer after you apply this hotfix.

File information
The English (United States) version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Enterprise Single Sign-On V4.0
File nameFile versionFile sizeDateTimePlatform
Entsso.exe6.0.307.263,31227-Mar-201216:59x86
Importexport.dll6.0.307.252,05627-Mar-201216:59x86
Infocache.dll6.0.307.2125,27227-Mar-201216:59x86
Microsoft.enterprisesinglesignon.ui2.dll6.0.307.22,140,04027-Mar-201216:59x86
Ssoadmin.dll6.0.307.290,96027-Mar-201216:59x86
Ssoadminserver.dll6.0.307.2116,57627-Mar-201216:59x86
Ssoclient.exe6.0.307.254,61627-Mar-201216:59x86
Ssoconfig.exe6.0.307.280,21627-Mar-201216:59x86
Ssoconfigom.dll6.0.307.2115,03227-Mar-201216:59x86
Ssoconfigstore.dll6.0.307.277,66427-Mar-201216:59x86
Ssocsserver.dll6.0.307.268,44027-Mar-201216:59x86
Ssocstx.dll6.0.307.254,09627-Mar-201216:59x86
Ssolookup.dll6.0.307.294,04027-Mar-201216:59x86
Ssolookupserver.dll6.0.307.2120,67227-Mar-201216:59x86
Ssomanage.exe6.0.307.293,01627-Mar-201216:59x86
Ssomapper.dll6.0.307.2101,20827-Mar-201216:59x86
Ssomappingserver.dll6.0.307.294,04827-Mar-201216:59x86
Ssops.exe6.0.307.281,74427-Mar-201216:59x86
Ssopsadmin.dll6.0.307.282,26427-Mar-201216:59x86
Ssopshelper.dll6.0.307.285,84827-Mar-201216:59x86
Ssopsserver.dll6.0.307.2175,44827-Mar-201216:59x86
Ssoservercfg.dll6.0.307.2165,72027-Mar-201216:59x86
Ssosql.dll6.0.307.267,40827-Mar-201216:59x86
Ssoss.dll6.0.307.2104,27227-Mar-201216:59x86
For all supported x64-based versions of Enterprise Single Sign-On V4.0
File nameFile versionFile sizeDateTimePlatform
Entsso.exe6.0.307.295,05627-Mar-201217:08x64
Importexport.dll6.0.307.273,56027-Mar-201217:08x64
Infocache.dll6.0.307.2205,14427-Mar-201217:08x64
Microsoft.enterprisesinglesignon.ui2.dll6.0.307.22,140,04027-Mar-201217:08x86
Ssoadmin.dll6.0.307.2122,19227-Mar-201217:08x64
Ssoadminserver.dll6.0.307.2192,35227-Mar-201217:08x64
Ssoclient.exe6.0.307.282,26427-Mar-201217:08x64
Ssoconfig.exe6.0.307.2130,90427-Mar-201217:08x64
Ssoconfigom.dll6.0.307.2169,81627-Mar-201217:08x64
Ssoconfigstore.dll6.0.307.2103,77627-Mar-201217:08x64
Ssocsserver.dll6.0.307.296,08827-Mar-201217:08x64
Ssocstx.dll6.0.307.266,38427-Mar-201217:08x64
Ssolookup.dll6.0.307.2137,04827-Mar-201217:08x64
Ssolookupserver.dll6.0.307.2187,74427-Mar-201217:08x64
Ssomanage.exe6.0.307.2154,96827-Mar-201217:08x64
Ssomapper.dll6.0.307.2140,63227-Mar-201217:08x64
Ssomappingserver.dll6.0.307.2146,27227-Mar-201217:08x64
Ssops.exe6.0.307.2133,96827-Mar-201217:08x64
Ssopsadmin.dll6.0.307.2107,86427-Mar-201217:08x64
Ssopshelper.dll6.0.307.2113,49627-Mar-201217:08x64
Ssopsserver.dll6.0.307.2291,67227-Mar-201217:08x64
Ssoservercfg.dll6.0.307.2165,72027-Mar-201217:08x86
Ssosql.dll6.0.307.267,40827-Mar-201217:08x86
Ssoss.dll6.0.307.2165,20027-Mar-201217:08x64

Enterprise Single Sign-On v4.5

Note: ENTSSO V4.5 is included with BizTalk Server 2010 and Host Integration Server 2010.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Restart information

You do not have to restart the computer after you apply this hotfix.

File information
The English (United States) version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Enterprise Single Sign-On V4.5
File nameFile versionFile sizeDateTimePlatform
Entsso.exe6.0.4564.284,17627-Jun-201219:47x86
Importexport.dll6.0.4564.267,79227-Jun-201219:47x86
Infocache.dll6.0.4564.2137,43227-Jun-201219:47x86
Ssoadmin.dll6.0.4564.2100,55227-Jun-201219:47x86
Ssoadminserver.dll6.0.4564.2133,32827-Jun-201219:47x86
Ssoclient.exe6.0.4564.271,89627-Jun-201219:47x86
Ssoconfig.exe6.0.4564.2100,56827-Jun-201219:47x86
Ssoconfigom.dll6.0.4564.2129,23227-Jun-201219:47x86
Ssoconfigstore.dll6.0.4564.292,36827-Jun-201219:47x86
Ssocsserver.dll6.0.4564.284,17627-Jun-201219:47x86
Ssocstx.dll6.0.4564.267,79227-Jun-201219:47x86
Ssolookup.dll6.0.4564.2104,64827-Jun-201219:47x86
Ssolookupserver.dll6.0.4564.2133,34427-Jun-201219:47x86
Ssomanage.exe6.0.4564.2112,85627-Jun-201219:47x86
Ssomapper.dll6.0.4564.2116,93627-Jun-201219:47x86
Ssomappingserver.dll6.0.4564.2108,76027-Jun-201219:47x86
Ssops.exe6.0.4564.2100,54427-Jun-201219:47x86
Ssopsadmin.dll6.0.4564.296,47227-Jun-201219:47x86
Ssopshelper.dll6.0.4564.2100,56827-Jun-201219:47x86
Ssopsserver.dll6.0.4564.2190,68027-Jun-201219:47x86
Ssoservercfg.dll6.0.4564.2182,48027-Jun-201219:47x86
Ssoss.dll6.0.4564.2116,94427-Jun-201219:47x86
For all supported x64-based versions of Enterprise Single Sign-On V4.5
File nameFile versionFile sizeDateTimePlatform
Entsso.exe6.0.4564.284,17627-Jun-201219:47x86
Importexport.dll6.0.4564.267,79227-Jun-201219:47x86
Infocache.dll6.0.4564.2137,43227-Jun-201219:47x86
Ssoadmin.dll6.0.4564.2100,55227-Jun-201219:47x86
Ssoadminserver.dll6.0.4564.2133,32827-Jun-201219:47x86
Ssoclient.exe6.0.4564.271,89627-Jun-201219:47x86
Ssoconfig.exe6.0.4564.2100,56827-Jun-201219:47x86
Ssoconfigom.dll6.0.4564.2129,23227-Jun-201219:47x86
Ssoconfigstore.dll6.0.4564.292,36827-Jun-201219:47x86
Ssocsserver.dll6.0.4564.284,17627-Jun-201219:47x86
Ssocstx.dll6.0.4564.267,79227-Jun-201219:47x86
Ssolookup.dll6.0.4564.2104,64827-Jun-201219:47x86
Ssolookupserver.dll6.0.4564.2133,34427-Jun-201219:47x86
Ssomanage.exe6.0.4564.2112,85627-Jun-201219:47x86
Ssomapper.dll6.0.4564.2116,93627-Jun-201219:47x86
Ssomappingserver.dll6.0.4564.2108,76027-Jun-201219:47x86
Ssops.exe6.0.4564.2100,54427-Jun-201219:47x86
Ssopsadmin.dll6.0.4564.296,47227-Jun-201219:47x86
Ssopshelper.dll6.0.4564.2100,56827-Jun-201219:47x86
Ssopsserver.dll6.0.4564.2190,68027-Jun-201219:47x86
Ssoservercfg.dll6.0.4564.2182,48027-Jun-201219:47x86
Ssoss.dll6.0.4564.2116,94427-Jun-201219:47x86
Entsso.exe6.0.4564.293,90427-Jun-201220:57x64
Importexport.dll6.0.4564.273,93627-Jun-201220:57x64
Infocache.dll6.0.4564.2199,36827-Jun-201220:57x64
Ssoadmin.dll6.0.4564.2118,47227-Jun-201220:57x64
Ssoadminserver.dll6.0.4564.2186,57627-Jun-201220:57x64
Ssoclient.exe6.0.4564.282,12027-Jun-201220:57x64
Ssoconfig.exe6.0.4564.2130,24827-Jun-201220:57x64
Ssoconfigom.dll6.0.4564.2167,12027-Jun-201220:57x64
Ssoconfigstore.dll6.0.4564.2101,07227-Jun-201220:57x64
Ssocsserver.dll6.0.4564.294,41627-Jun-201220:57x64
Ssocstx.dll6.0.4564.263,17627-Jun-201220:57x64
Ssolookup.dll6.0.4564.2133,84827-Jun-201220:57x64
Ssolookupserver.dll6.0.4564.2183,51227-Jun-201220:57x64
Ssomanage.exe6.0.4564.2153,30427-Jun-201220:57x64
Ssomapper.dll6.0.4564.2138,45627-Jun-201220:57x64
Ssomappingserver.dll6.0.4564.2143,08027-Jun-201220:57x64
Ssops.exe6.0.4564.2133,31227-Jun-201220:57x64
Ssopsadmin.dll6.0.4564.2105,68827-Jun-201220:57x64
Ssopshelper.dll6.0.4564.2110,80027-Jun-201220:57x64
Ssopsserver.dll6.0.4564.2269,52027-Jun-201220:57x64
Ssoservercfg.dll6.0.4564.2182,48027-Jun-201220:57x86
Ssoss.dll6.0.4564.2162,00027-Jun-201220:57x64

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Workaround

To prevent this problem for occurring again, follow these steps:
  1. Disable the Enterprise Single Sign-On service.
  2. Restart the clustered nodes.
  3. After the MSDTC cluster is active, start the Enterprise Single Sign-On service.
  4. The BizTalk Server services activate at this point.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix

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Article Info
Article ID : 2688226
Revision : 1
Created on : 1/7/2017
Published on : 2/20/2013
Exists online : False
Views : 374