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High memory usage when you open a corrupted file on a SharePoint Server 2010 server

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Symptoms

Assume that you upload a corrupted .xlsx, .pptx, or .docx file to a Microsoft SharePoint Server 2010 server. However, when you try to view the file in a web browser by using certain shared services, SharePoint consumes a large amount of memory. Additionally, the server freezes.

For example, you upload an .xlsx file that contains unreadable content to a SharePoint server. However, when you try to view the file by using Excel Services, all memory on the server is consumed and the server freezes.

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Resolution

To resolve this issue, apply the following hotfix packages:
2687617 Description of the SharePoint Server 2010 hotfix package (wdsrv-x-none.msp, xlsrvwfe-x-none.msp): October 30, 2012
2687562 Description of the Office Web Apps hotfix package (Wacwfe-x-none.msp, Xlwacwfe-x-none.msp): October 30, 2012
2687557 Description of the SharePoint Foundation 2010 hotfix package (Wss-x-none.msp): October 30, 2012

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbsurveynew, kbexpertisebeginner, kbseo, kb

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Article Info
Article ID : 2687601
Revision : 1
Created on : 1/7/2017
Published on : 11/7/2012
Exists online : False
Views : 322