Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. High memory usage when you open a corrupted file on a SharePoint Server 2010 server

High memory usage when you open a corrupted file on a SharePoint Server 2010 server

View products that this article applies to.

Symptoms

Assume that you upload a corrupted .xlsx, .pptx, or .docx file to a Microsoft SharePoint Server 2010 server. However, when you try to view the file in a web browser by using certain shared services, SharePoint consumes a large amount of memory. Additionally, the server freezes.

For example, you upload an .xlsx file that contains unreadable content to a SharePoint server. However, when you try to view the file by using Excel Services, all memory on the server is consumed and the server freezes.

↑ Back to the top

Resolution

To resolve this issue, apply the following hotfix packages:
2687617 Description of the SharePoint Server 2010 hotfix package (wdsrv-x-none.msp, xlsrvwfe-x-none.msp): October 30, 2012
2687562 Description of the Office Web Apps hotfix package (Wacwfe-x-none.msp, Xlwacwfe-x-none.msp): October 30, 2012
2687557 Description of the SharePoint Foundation 2010 hotfix package (Wss-x-none.msp): October 30, 2012

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Keywords: kbqfe, kbsurveynew, kbexpertisebeginner, kbseo, kb

↑ Back to the top

Article Info
Article ID : 2687601
Revision : 1
Created on : 1/7/2017
Published on : 11/7/2012
Exists online : False
Views : 295