Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problems that are described in this article. Apply it only to systems that are experiencing these specific problems. This hotfix package may receive additional testing. Therefore, if you are not severely affected by any of these problems, we recommend that you wait for the next Cumulative Update release that contains the hotfixes in this hotfix package.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix update package.
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix package. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportPrerequisites
There are no prerequisites for installing this hotfix.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
Registry information
You do not have to make any changes to the registry.
File information
This hotfix package may not contain all the files that you must have to fully update a product to the latest build. This hotfix package contains only the files that you must have to resolve the issue that listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
x64Download information| File name | File version | File size | Date | Time |
|---|
| Office2010-kb2687364-fullfile-x64-glb.exe | 14.0.6123.5004 | 36,256,072 | 10-Jul-12 | 21:31 |
| File name | File version | File size | Date | Time |
|---|
| Csi-x-none.msp | Not Applicable | 5,902,336 | 11-Jul-12 | 0:55 |
| Groove-x-none.msp | Not Applicable | 19,293,184 | 11-Jul-12 | 0:55 |
| Onenote-x-none.msp | Not Applicable | 12,613,120 | 11-Jul-12 | 0:55 |
| File name | File version | File size | Date | Time |
|---|
| Csi.dll | 14.0.6123.5004 | 3,523,240 | 10-Jul-12 | 15:18 |
| Csi.dll | 14.0.6123.5004 | 5,080,232 | 10-Jul-12 | 15:22 |
| Msosync.exe | 14.0.6116.5000 | 911,160 | 17-Jan-12 | 20:56 |
| Msouc.exe | 14.0.6108.5000 | 490,360 | 29-Aug-11 | 14:04 |
| File name | File version | File size | Date | Time |
|---|
| Groove.exe | 14.0.6123.5004 | 50,768,504 | 10-Jul-12 | 15:27 |
| Grooveex.dll | 14.0.6116.5000 | 4,221,776 | 20-Jan-12 | 13:34 |
| Grooveex.dll | 14.0.6116.5000 | 6,735,184 | 20-Jan-12 | 14:16 |
| File name | File version | File size | Date | Time |
|---|
| Iecontentservice.exe | 14.0.6116.5000 | 727,400 | 17-Jan-12 | 23:55 |
| Onbttnie.dll | 14.0.6116.5000 | 645,456 | 17-Jan-12 | 22:23 |
| Onbttnie.dll | 14.0.6116.5000 | 805,712 | 17-Jan-12 | 23:55 |
| Onbttnol.dll | 14.0.6116.5000 | 871,736 | 20-Jan-12 | 13:10 |
| Onbttnppt.dll | 14.0.6116.5000 | 645,952 | 17-Jan-12 | 23:55 |
| Onbttnwd.dll | 14.0.6116.5000 | 645,944 | 17-Jan-12 | 23:55 |
| Onenote.exe | 14.0.6123.5004 | 2,151,512 | 10-Jul-12 | 15:18 |
| Onmain.dll | 14.0.6123.5004 | 13,605,992 | 10-Jul-12 | 15:18 |
| Onpptaddin.dll | 14.0.6116.5000 | 691,008 | 17-Jan-12 | 23:55 |
| Onwordaddin.dll | 14.0.6116.5000 | 761,656 | 17-Jan-12 | 23:55 |
| File name | File version | File size | Date | Time |
|---|
| Office2010-kb2687364-fullfile-x86-glb.exe | 14.0.6123.5004 | 34,107,056 | 10-Jul-12 | 23:04 |
| File name | File version | File size | Date | Time |
|---|
| Csi-x-none.msp | Not Applicable | 6,155,776 | 11-Jul-12 | 0:29 |
| Groove-x-none.msp | Not Applicable | 14,713,856 | 11-Jul-12 | 0:29 |
| Onenote-x-none.msp | Not Applicable | 17,198,080 | 11-Jul-12 | 0:29 |
| File name | File version | File size | Date | Time |
|---|
| Csi.dll | 14.0.6123.5004 | 3,523,240 | 10-Jul-12 | 15:18 |
| Csi.dll | 14.0.6123.5004 | 5,080,232 | 10-Jul-12 | 15:22 |
| Msosync.exe | 14.0.6116.5000 | 719,672 | 20-Jan-12 | 13:03 |
| Msouc.exe | 14.0.6108.5000 | 360,824 | 29-Aug-11 | 14:04 |
| File name | File version | File size | Date | Time |
|---|
| Groove.exe | 14.0.6123.5004 | 30,712,952 | 10-Jul-12 | 15:27 |
| Grooveex.dll | 14.0.6116.5000 | 4,221,776 | 20-Jan-12 | 13:34 |
| Grooveex.dll | 14.0.6116.5000 | 6,735,184 | 20-Jan-12 | 14:16 |
| File name | File version | File size | Date | Time |
|---|
| Iecontentservice.exe | 14.0.6116.5000 | 579,432 | 17-Jan-12 | 22:23 |
| Onbttnie.dll | 14.0.6116.5000 | 645,456 | 17-Jan-12 | 22:23 |
| Onbttnie.dll | 14.0.6116.5000 | 805,712 | 17-Jan-12 | 23:55 |
| Onbttnol.dll | 14.0.6116.5000 | 699,192 | 20-Jan-12 | 13:04 |
| Onbttnppt.dll | 14.0.6116.5000 | 534,848 | 17-Jan-12 | 22:23 |
| Onbttnwd.dll | 14.0.6116.5000 | 534,840 | 17-Jan-12 | 22:23 |
| Onenote.exe | 14.0.6120.5000 | 1,698,904 | 4-Apr-12 | 19:45 |
| Onenotem.exe | 14.0.6015.1000 | 227,712 | 20-Dec-10 | 17:07 |
| Onenotemanaged.dll | 14.0.6023.1000 | 140,656 | 11-Mar-11 | 9:52 |
| Onmain.dll | 14.0.6120.5000 | 9,237,608 | 4-Apr-12 | 19:45 |
| Onpptaddin.dll | 14.0.6116.5000 | 561,984 | 17-Jan-12 | 22:23 |
| Onwordaddin.dll | 14.0.6116.5000 | 617,784 | 17-Jan-12 | 22:23 |