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"Stack trace: The company [CompanyName] does not exist" error message when you save a Contact record in a virtualized environment in Microsoft Dynamics AX 2012

View products that this article applies to.

This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

Assume that you use a virtualized environment in Microsoft Dynamics AX 2012. When you save a Contact record, you receive the following error message:
Stack trace: The company CompanyName does not exist.

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Cause

This problem occurs because the session company can never be a virtual company in Microsoft Dynamics AX.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.


For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot applicable60,28006-Nov-201108:53x86
Axupdate.exeNot applicable60,26406-Nov-201108:53x86
Axupgar.aldNot applicable347,48407-Mar-201206:06Not applicable
Axupgcs.aldNot applicable270,64716-Feb-201206:28Not applicable
Axupgda.aldNot applicable276,22607-Mar-201206:06Not applicable
Axupgde-at.aldNot applicable302,67307-Mar-201206:06Not applicable
Axupgde-ch.aldNot applicable302,59407-Mar-201206:06Not applicable
Axupgde.aldNot applicable302,67307-Mar-201206:06Not applicable
Axupgen-au.aldNot applicable270,64116-Feb-201206:29Not applicable
Axupgen-ca.aldNot applicable270,92716-Feb-201206:29Not applicable
Axupgen-gb.aldNot applicable270,30816-Feb-201206:29Not applicable
Axupgen-ie.aldNot applicable270,33716-Feb-201206:29Not applicable
Axupgen-in.aldNot applicable270,64716-Feb-201206:29Not applicable
Axupgen-my.aldNot applicable270,69416-Feb-201206:29Not applicable
Axupgen-nz.aldNot applicable270,64416-Feb-201206:29Not applicable
Axupgen-sg.aldNot applicable270,74016-Feb-201206:29Not applicable
Axupgen-us.aldNot applicable270,64715-Feb-201216:21Not applicable
Axupgen-za.aldNot applicable270,32716-Feb-201206:29Not applicable
Axupges-mx.aldNot applicable302,61407-Mar-201206:06Not applicable
Axupges.aldNot applicable301,45007-Mar-201206:06Not applicable
Axupget.aldNot applicable270,64716-Feb-201206:29Not applicable
Axupgfi.aldNot applicable281,44107-Mar-201206:06Not applicable
Axupgfr-be.aldNot applicable307,85007-Mar-201206:06Not applicable
Axupgfr-ca.aldNot applicable308,95407-Mar-201206:06Not applicable
Axupgfr-ch.aldNot applicable307,85007-Mar-201206:06Not applicable
Axupgfr.aldNot applicable307,85007-Mar-201206:06Not applicable
Axupghe.aldNot applicable404,59007-Mar-201212:17Not applicable
Axupghu.aldNot applicable270,64716-Feb-201206:29Not applicable
Axupgis.aldNot applicable281,14507-Mar-201206:06Not applicable
Axupgit-ch.aldNot applicable294,09207-Mar-201206:06Not applicable
Axupgit.aldNot applicable294,09207-Mar-201206:06Not applicable
Axupgja.aldNot applicable270,64716-Feb-201206:29Not applicable
Axupglt.aldNot applicable270,64716-Feb-201206:30Not applicable
Axupglv.aldNot applicable270,64716-Feb-201206:30Not applicable
Axupgnb-no.aldNot applicable273,37607-Mar-201206:06Not applicable
Axupgnl-be.aldNot applicable286,88507-Mar-201206:06Not applicable
Axupgnl.aldNot applicable287,03007-Mar-201206:06Not applicable
Axupgpl.aldNot applicable270,64716-Feb-201206:30Not applicable
Axupgpt-br.aldNot applicable270,64716-Feb-201206:30Not applicable
Axupgru.aldNot applicable270,64716-Feb-201206:31Not applicable
Axupgsv.aldNot applicable277,50207-Mar-201206:07Not applicable
Axupgth.aldNot applicable499,15907-Mar-201206:07Not applicable
Axupgtr.aldNot applicable270,64716-Feb-201206:31Not applicable
Axupgzh-hans.aldNot applicable345,22716-Feb-201206:31Not applicable
Performance_updatestatistics.sqlNot applicable74014-Dec-201117:44Not applicable
Pi_upgradeax4.xpoNot applicable10,099,22607-Mar-201214:24Not applicable
Pi_upgradeax5.xpoNot applicable10,297,14607-Mar-201214:24Not applicable
Privateproject_ax40preprocessing_si.xpoNot applicable1,57014-Dec-201117:44Not applicable
Privateproject_ax40preupgradeframework_batch.xpoNot applicable55,97014-Dec-201117:44Not applicable
Privateproject_ax50preupgradeframework_batch.xpoNot applicable109,85414-Dec-201117:44Not applicable
Sharedproject_ax50preupgrade_lean.xpoNot applicable2,013,28214-Dec-201117:44Not applicable
Sharedproject_ax50preupgrade_retail.xpoNot applicable794,41215-Feb-201216:21Not applicable
Sharedproject_ax50preupgrade_si.xpoNot applicable7,18314-Dec-201117:44Not applicable
Upgradeax4.xpoNot applicable10,018,40307-Mar-201214:24Not applicable
Upgradeax5.xpoNot applicable10,203,55307-Mar-201214:24Not applicable
Dynamicsax2012-kb2686278-foundation.axmodel6.0.1108.16223,97607-Mar-201215:28Not applicable
Dynamicsax2012-kb2686278-syplabels.axmodel6.0.1108.162796,58407-Mar-201215:28Not applicable
Axsetupsp.exe6.0.947.8531,361,76816-Jan-201203:54x86
Axutillib.dll6.0.947.0817,51211-Jul-201103:33x86
Microsoft.dynamics.servicing.operations.dll6.0.888.43635,75215-Jun-201106:21x86
Axsetupsp.resources.dll6.0.947.491382,84806-Nov-201108:53x86
Axsetupsp.resources.dll6.0.947.491370,56006-Nov-201108:53x86
Axsetupsp.resources.dll6.0.947.491374,65606-Nov-201108:53x86
Axsetupsp.resources.dll6.0.947.491374,65606-Nov-201108:53x86
Axsetupsp.resources.dll6.0.947.491370,56006-Nov-201108:53x86
Axsetupsp.resources.dll6.0.947.491378,75206-Nov-201108:53x86
Axsetupsp.resources.dll6.0.947.491370,56006-Nov-201108:53x86
Axsetupsp.resources.dll6.0.947.491374,65606-Nov-201108:53x86
Axsetupsp.resources.dll6.0.947.491370,56006-Nov-201108:53x86
Axsetupsp.resources.dll6.0.947.491374,65606-Nov-201108:53x86
Axsetupsp.resources.dll6.0.947.491370,56006-Nov-201108:53x86
Axsetupsp.resources.dll6.0.947.491407,42406-Nov-201108:53x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kberrmsg, kbnoloc, kbsurveynew, kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbhotfixserver, kbmbsmigrate, kbmbspartner, kb, kbautohotfix, kbqfe, kbmbsquickpub

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Article Info
Article ID : 2686278
Revision : 2
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 183