When attempting to configure Microsoft Dynamics CRM for Outlook using the Configuration Wizard, you receive the following error:
"Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help."
In the CRM Configuration log, (default location: C:\Users\username\AppData\Local\Microsoft\MSCRM\Logs\Crm50ClientConfig.log), you will see an error similar to the following:
Error| Error connecting to URL: https://dev.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.Passport.IdCrl.IdCrlException: InitializeEx()
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Initialize(String environment)
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager..ctor(String environment)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.GetLogonManager()
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
"Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help."
In the CRM Configuration log, (default location: C:\Users\username\AppData\Local\Microsoft\MSCRM\Logs\Crm50ClientConfig.log), you will see an error similar to the following:
Error| Error connecting to URL: https://dev.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.Passport.IdCrl.IdCrlException: InitializeEx()
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Initialize(String environment)
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager..ctor(String environment)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.GetLogonManager()
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)