[SDP 3][b4abb87b-898d-4e51-b723-4151ec94c452] Microsoft Access Support Diagnostic
Original KB number: 2678469
Summary
The Microsoft Office Access Support Diagnostics Platform (SDP) manifest file is designed to collect relevant log files, registry keys, client networking configuration, application logs, and important file details to help troubleshoot common support issues. Additionally, a series of configuration checks are tested to determine whether you are encountering the condition that is specified by the check.
This article provides details about the data that is collected by the Microsoft Office Access Baseline diagnostic.
NoteThe diagnostic that is described in this article can be used on the following versions of Windows:
- Windows XP
- Windows Server 2003
- Windows Vista
- Windows Server 2008
- Windows 7
- Windows 8
When you run the diagnostic, you are prompted with a message advising you that the application must be running in order to collect certain information, as in the following screenshot:
Click Skip only if you are experiencing startup issues (for example, crashes) with the selected application.
Note
- All file names in the data collection are prefaced by the <Computer_name> on which the Microsoft Support Diagnostic Tool is run.
- Some file names in the data collection include <full_path>. This is the full path of the file on the computer's hard disk.
Data collected
Add-ins installed for Microsoft Access
| Description | File name |
|---|---|
| TXT file containing a list of third-party add-ins | {Computername}_3rd_party_addins.txt |
| TXT file containing a list of Microsoft add-ins | {Computername}_msft_addins.txt |
Third-party modules running under the Microsoft Access
| Description | File name |
|---|---|
| TXT file containing a list of third-party modules running under the selected process | {Computername}_3rd_party_Modules.txt |
Resultant Set of Policy (RSoP) generated by GPResult.exe
| Description | File name |
|---|---|
| Output from running GPResult.exe. File is in .htm format | {Computername}_GPResult.htm |
| Output from running GPResult.exe. File is in .txt format | {Computername}_GPResult.txt |
Application log
This contains events from the last 15 days, including those that were recorded in additional formats (.csv and .txt).
| Description | File name |
|---|---|
| Export of the Application login .csv format | {Computername}_evt_Application.csv |
| Export of the Application login .evtx format; use Event Viewer to read | {Computername}_evt_Application.evtx |
| Export of the Application login .txt format | {Computername}_evt_Application.txt |
System log
This contains events from the last 15 days, including those that were recorded in additional formats (.csv and .txt).
| Description | File name |
|---|---|
| Export of the System login .csv format | {Computername}_evt_System.csv |
| Export of the Application login .evtx format | {Computername}_evt_System.evtx |
| Export of the Application login .txt format | {Computername}_evt_System.txt |
Environment variables
This is a text file that contains environment variables and their values. The same set of environment variables is a subset of those that are displayed by running the Set command at a command prompt.
| Description | File |
|---|---|
| Text file containing environment variables and their values | {Computername}_EnvironmentVariables.txt |
Uploaded files
This is a .zip file that contains one or more files that you selected to upload to Microsoft.
| Description | File |
|---|---|
| A .zip file containing the file(s) that you selected to upload to Microsoft | {Computername}_File.zip |
List of updates installed on the computer
| Description | File name |
|---|---|
| List of updates installed on the client in .csv format | {Computername}_Hotfixes.csv |
| List of updates installed on the client in .htm format | {Computername}_Hotfixes.htm |
| List of updates installed on the client in .txt format | {Computername}_Hotfixes.txt |
List of processes running on the computer
| Description | File Name |
|---|---|
| List of processes and related services running on the computer | {Computername}_Processes.txt |
Windows registry keys
These are text files that contain exported keys from the Windows registry.
| Description | File name |
|---|---|
HKEY_CURRENT_USER\Software\Microsoft\Office |
{Computername}_reg_HKCU_Office.txt |
HKEY_CURRENT_USER\Software\Policies |
{Computername}_reg_HKCU_Policies.txt |
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution OptionsHKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options |
{Computername}_reg_HKLM_IFEO.txt |
HKEY_LOCAL_MACHINE\Software\Microsoft\OfficeHKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office |
{Computername}_reg_HKLM_Office.txt |
Networking details
| Description | File name |
|---|---|
| Text file containing network-related parameters | {Computername}_SMB-Info.txt |
| Text file containing TCP/IP related information from the computer | {Computername}_TcpIp-Info.txt |
Robust Office Inventory Scan output
| Description | File name |
|---|---|
| Text file containing a list of all installed applications of the supported Office families | {Computername}_ROIScan.log |
List of dlls running under the Msaccess.exe process
| Description | File name |
|---|---|
| List of DLL files currently running under the Msaccess.exe process; file is in .csv format | {Computername}_msaccess_Process.csv |
| List of DLL files currently running under the Msaccess.exe process; file is in .txt format | {Computername}_msaccess_Process.txt |
List of installed products
| Description | File name |
|---|---|
| CSV file containing a list of all installed products on the client | {Computername}_Installed_Products.csv |
Application and Windows Settings Summary
| Description | File name |
|---|---|
| Text file containing a summary report of application and Windows settings | msaccess_Configuration_Summary.txt |
Identity logging information
| Description | File name |
|---|---|
| Zip file containing two files; MSOCredProv.txt and msoidLitTrace{guid}.txt. These files contain identity logging information related to the user account connecting to services shown in the Account section of the Backstage. | IdentityLogging.zip |
Information on Click-to-Run Office 2013 installation
| Description | File name |
|---|---|
| Details on the files in the \Program Files\Microsoft Office 15\root\vfs\programfilescommonxx86 folder and its subfolders. Files only collected on Click-to-Run installations of Office 2013. | _Sym_C2R_ProgramFilesCommonx86.CSV _Sym_C2R_ProgramFilesCommonx86.TXT |
| Details on the files in the \Program Files\Microsoft Office 15\root\vfs\programfilescommonx64 folder and its subfolders. Files only collected on Click-to-Run installations of Office 2013. | _Sym_C2R_ProgramFilesCommonx64.CSV _Sym_C2R_ProgramFilesCommonx64.TXT |
| Details on the Click-To-Run configuration, update policies and user configuration | _Click-To-Run_Details.txt |
Microsoft Office Alerts log files
Events over the last five (5) days from the Microsoft Office Alerts log files.
| Description | File name |
|---|---|
| Export of the MicrosoftOffice Alerts event log file in .csv format. | {Computername}_evt_OAlerts.csv |
| Export of the MicrosoftOffice Alerts event log file in .evtx format. | {Computername}_evt_OAlerts.evtx |
| Export of the MicrosoftOffice Alerts event log file in .txt format. | {Computername}_evt_OAlerts.txt |
Registry data related to Microsoft Access
| Description (registry key) | File name(s) |
|---|---|
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\DevicesHKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\Device |
{Computername}_reg_Access_Devices.reg {Computername}_reg_Access_Devices.txt |
HKEY_CLASSES_ROOT\.accdaHKEY_CLASSES_ROOT\.accdbHKEY_CLASSES_ROOT\.accdcHKEY_CLASSES_ROOT\.accdeHKEY_CLASSES_ROOT\.accdrHKEY_CLASSES_ROOT\.accdtHKEY_CLASSES_ROOT\.accduHKEY_CLASSES_ROOT\.accdwHKEY_CLASSES_ROOT\.accftHKEY_CLASSES_ROOT\.adeHKEY_CLASSES_ROOT\.adnHKEY_CLASSES_ROOT\.adpHKEY_CLASSES_ROOT\.mdaHKEY_CLASSES_ROOT\.mdbHKEY_CLASSES_ROOT\.mdeHKEY_CLASSES_ROOT\.mdnHKEY_CLASSES_ROOT\.mdtHKEY_CLASSES_ROOT\.mdwHKEY_CLASSES_ROOT\.mdzHKEY_CLASSES_ROOT\Access.ApplicationHKEY_CLASSES_ROOT\Access.Application.11HKEY_CLASSES_ROOT\Access.Application.12HKEY_CLASSES_ROOT\Access.Application.14HKEY_CLASSES_ROOT\Access.ProjectHKEY_CLASSES_ROOT\Access.Project.11HKEY_CLASSES_ROOT\Access.Project.12HKEY_CLASSES_ROOT\Access.Project.14HKEY_CLASSES_ROOT\AccessAddin.ADEHKEY_CLASSES_ROOT\AccessAddin.DCHKEY_CLASSES_ROOT\AccessPW.14HKEY_CLASSES_ROOT\AccSccHKEY_CLASSES_ROOT\AccScc.12HKEY_CLASSES_ROOT\ADOConnectObject.ADOConnectObjectHKEY_CLASSES_ROOT\ADOConnectObject.ADOConnectObject.7HKEY_CLASSES_ROOT\ADODB.CommandHKEY_CLASSES_ROOT\ADODB.Command.6.0HKEY_CLASSES_ROOT\ADODB.ConnectionHKEY_CLASSES_ROOT\ADODB.Connection.6.0HKEY_CLASSES_ROOT\ADODB.ErrorHKEY_CLASSES_ROOT\ADODB.Error.6.0HKEY_CLASSES_ROOT\ADODB.ErrorLookupHKEY_CLASSES_ROOT\ADODB.ErrorLookup.6.0HKEY_CLASSES_ROOT\ADODB.ParameterHKEY_CLASSES_ROOT\ADODB.Parameter.6.0HKEY_CLASSES_ROOT\ADODB.RecordHKEY_CLASSES_ROOT\ADODB.Record.6.0HKEY_CLASSES_ROOT\ADODB.RecordsetHKEY_CLASSES_ROOT\ADODB.Recordset.6.0HKEY_CLASSES_ROOT\ADODB.StreamHKEY_CLASSES_ROOT\ADODB.Stream.6.0HKEY_CLASSES_ROOT\ADOMD.CatalogHKEY_CLASSES_ROOT\ADOMD.Catalog.6.0HKEY_CLASSES_ROOT\ADOMD.CellsetHKEY_CLASSES_ROOT\ADOMD.Cellset.6.0HKEY_CLASSES_ROOT\ADOX.CatalogHKEY_CLASSES_ROOT\ADOX.Catalog.6.0HKEY_CLASSES_ROOT\ADOX.ColumnHKEY_CLASSES_ROOT\ADOX.Column.6.0HKEY_CLASSES_ROOT\ADOX.GroupHKEY_CLASSES_ROOT\ADOX.Group.6.0HKEY_CLASSES_ROOT\ADOX.IndexHKEY_CLASSES_ROOT\ADOX.Index.6.0HKEY_CLASSES_ROOT\ADOX.KeyHKEY_CLASSES_ROOT\ADOX.Key.6.0HKEY_CLASSES_ROOT\ADOX.TableHKEY_CLASSES_ROOT\ADOX.Table.6.0HKEY_CLASSES_ROOT\ADOX.UserHKEY_CLASSES_ROOT\ADOX.User.6.0HKEY_CLASSES_ROOT\CLSID\{00000507-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{0000050B-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{00000514-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{0000051A-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{00000535-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{00000541-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{00000542-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{00000560-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{00000566-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{00000602-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{00000609-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{00000615-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{00000618-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{0000061B-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{0000061E-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\CLSID\{00000621-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000507-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0000050B-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000514-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0000051A-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000535-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000541-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000542-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000560-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000566-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000602-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000609-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000615-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000618-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0000061B-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0000061E-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{00000621-0000-0010-8000-00AA006D2EA4}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{3BE786A0-0366-4F5C-9434-25CF162E475E}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{3BE786A0-0366-4F5C-9434-25CF162E475F}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{3B83A43E-3F73-4A35-BC00-E5726F517DBF}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{039EA4C0-E696-11d0-878A-00A0C91EC756}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{dee35070-506b-11cf-b1aa-00aa00b8de95}HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{dee35071-506b-11cf-b1aa-00aa00b8de95}HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{4AC9E1DA-5BAD-4AC7-86E3-24F4CDCECA28}\c.0\0\win32HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{00025E01-0000-0000-C000-000000000046}\5.0\0\win32HKEY_CLASSES_ROOT\CLSID\{3BE786A0-0366-4F5C-9434-25CF162E475E}HKEY_CLASSES_ROOT\CLSID\{3BE786A0-0366-4F5C-9434-25CF162E475F}HKEY_CLASSES_ROOT\CLSID\{3B83A43E-3F73-4A35-BC00-E5726F517DBF}HKEY_CLASSES_ROOT\CLSID\{039EA4C0-E696-11d0-878A-00A0C91EC756}HKEY_CLASSES_ROOT\CLSID\{dee35070-506b-11cf-b1aa-00aa00b8de95}HKEY_CLASSES_ROOT\CLSID\{dee35071-506b-11cf-b1aa-00aa00b8de95}HKEY_CLASSES_ROOT\TypeLib\{4AC9E1DA-5BAD-4AC7-86E3-24F4CDCECA28}\c.0\0\win32HKEY_CLASSES_ROOT\TypeLib\{00025E01-0000-0000-C000-000000000046}\5.0\0\win32 |
{Computername}_reg_Access_HKCR.reg {Computername}_reg_Access_HKCR.txt |
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\JetHKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Jet |
{Computername}_reg_Access_Jet.reg {Computername}_reg_Access_Jet.txt |
HKEY_CURRENT_USER\Software\ODBC |
{Computername}_reg_Access_ODBC.reg {Computername}_reg_Access_ODBC.txt |
HKEY_CURRENT_USER\Software\Classes\Access.Application |
{Computername}_reg_Access_HKCU.reg {Computername}_reg_Access_HKCU.txt |
Folder contents collected with important files for Microsoft Access
| Folder path | File name(s) |
|---|---|
| %CommonProgramFiles%\microsoft shared\Office11 %CommonProgramFiles(x86)%\microsoft shared\Office11 %CommonProgramFiles%\microsoft shared\Office12 %CommonProgramFiles(x86)%\microsoft shared\Office12 %CommonProgramFiles%\microsoft shared\Office14 %CommonProgramFiles(x86)%\microsoft shared\Office14 %CommonProgramFiles%\system\ado |
{Computername}_sym_Office11.txt {Computername}_sym_Office11.csv {Computername}_sym_Office12.txt {Computername}_sym_Office12.csv {Computername}_sym_Office14.txt {Computername}_sym_Office15.csv |
Access Database Summary Report
| Description | File name(s) |
|---|---|
| Summary of current database in .txt format | {Computername}_DB_Summary.txt |
Link-local Multicast Name Resolution (LLMNR) Settings
| Description | File name(s) |
|---|---|
| Summary of LLMNR settings in .txt format | {Computername}_LLMNR.txt |
References
2598970 Information about the Microsoft Automated Troubleshooting Services and Support Diagnostic Platform
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