Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Move operation is not completed and 100 percent of CPU resources are consumed on an Exchange Server 2007 Mailbox server

Move operation is not completed and 100 percent of CPU resources are consumed on an Exchange Server 2007 Mailbox server

Symptoms

When you move mailboxes from a Microsoft Exchange Server 2007 Mailbox server to a new mailbox database or to a new Mailbox server, such as an Exchange Server 2010 server, the move operation is not completed. Additionally, 100 percent of CPU resources are consumed on the Exchange Server 2007 Mailbox server, and the number of messages that are moved keeps increasing and can exceed the total number of messages in the mailbox.

↑ Back to the top

Cause

This issue occurs because the ptagCn property of some messages is missing. This causes a corrupted index that has duplicate keys when you move mailboxes. Therefore, the move operation enters an infinite loop.

↑ Back to the top

Resolution

To resolve this issue, install the following update rollup:
2655203 Description of Update Rollup 7 for Exchange Server 2007 Service Pack 3

↑ Back to the top

Workaround

To work around this issue, you can repair the ptagCn property of the messages by running the following command at the Exchange Management Shell command prompt on the Exchange server:
Isinteg -s Server Name -fix -Test ptagcn

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about the ptagCn property, visit the following Microsoft website:
General information about the ptagCn property
For more information about the Exchange Information Store Integrity Checker (Isinteg.exe) tool, visit the following Microsoft website:
General information about the Isinteg.exe tool

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 2677583
Revision : 1
Created on : 1/7/2017
Published on : 4/16/2012
Exists online : False
Views : 76