Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Cannot add CRM addin to the Favorites pane in Outlook 2010

Cannot add CRM addin to the Favorites pane in Outlook 2010

Symptoms

A user is unable to add Microsoft Dynamics CRM entities to the Microsoft Outlook favorites when using Microsoft Dynamics CRM Client for Outlook with Microsoft Outlook 2010.

↑ Back to the top

Cause

Solutions Module in Outlook 2010 prevents CRM folders from being added to the favorites section.

↑ Back to the top

Resolution

  1. Close Outlook
  2. Click Start, click Run, type regedit, and then click OK
  3. Locate HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient
  4. Right-click MSCRMClient, point to New, and then select DWORD (32-bit) Value
  5. Enter DisableSolutionsModule as the name
  6. Right-click the DisableSolutionsModule REG_DWORD subkey, select Modify, and then set the value to 1
  7. Run the Outlook.exe file as admin
  8. C:\Program Files (x86)\Microsoft Office\Office14\Outlook.exe
  9. Right click the Outlook.exe file and run as administrator
  10. Now try to add the CRM addin under the favorites in Outlook 2010

↑ Back to the top

Keywords: kbmbsmigrate, kbmbspartner, vkball, kb

↑ Back to the top

Article Info
Article ID : 2676948
Revision : 1
Created on : 1/8/2017
Published on : 9/28/2012
Exists online : False
Views : 73