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Slow startup if the Traditional Chinese language pack is installed on a Windows 7-based computer

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You install the Traditional Chinese language pack on a computer that is running Windows 7.
  • You install some services that execute Windows Management Instrumentation (WMI) queries during the startup process.
  • You restart the computer.
In this scenario, you experience a delay of approximately two minutes during the startup process.

Note You may experience this issue if the following two registry entries exist and contain the text "Binary mof failed":

LocationHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\WDMEntries
  • C:\Windows\system32\drivers\zh-TW\ACPI.sys.mui[ACPIMOFResource]
  • C:\Windows\system32\drivers\zh-TW\battc.sys.mui[BATTCWMI]

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Cause

This issue occurs because some localized files are mismatched when WMI tries to compile the Managed Object Format (MOF) classes for these files in the WMI repository. Therefore, when there are multiple WMI queries, the WMI service stops responding.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.17xxx    		Windows 7SP1GDR
    6.1.760
    1.21xxx    		Windows 7SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Acpi.inf_locNot Applicable1,89012-Mar-201204:21Not Applicable
Acpi.sys.mui6.1.7601.177945,63212-Mar-201204:25Not Applicable
Acpi.inf_locNot Applicable1,89012-Mar-201204:13Not Applicable
Acpi.sys.mui6.1.7601.219415,63212-Mar-201204:18Not Applicable
Battc.sys.mui6.1.7601.177949,72812-Mar-201204:40Not Applicable
Battery.inf_locNot Applicable2,04212-Mar-201204:38Not Applicable
Battc.sys.mui6.1.7601.219419,72812-Mar-201204:22Not Applicable
Battery.inf_locNot Applicable2,04212-Mar-201204:27Not Applicable
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Acpi.inf_locNot Applicable1,74012-Mar-201205:23Not Applicable
Acpi.sys.mui6.1.7601.177945,63212-Mar-201205:36Not Applicable
Acpi.inf_locNot Applicable1,74012-Mar-201205:10Not Applicable
Acpi.sys.mui6.1.7601.219415,63212-Mar-201205:14Not Applicable
Battc.sys.mui6.1.7601.177949,72812-Mar-201205:42Not Applicable
Battery.inf_locNot Applicable2,04212-Mar-201205:26Not Applicable
Battc.sys.mui6.1.7601.219419,72812-Mar-201205:18Not Applicable
Battery.inf_locNot Applicable2,04212-Mar-201205:24Not Applicable

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Workaround

To work around this issue, delete the following two files, and then restart the computer:
  • C:\Windows\System32\drivers\zh-TW\acpi.sys.mui
  • C:\Windows\System32\drivers\zh-TW\battc.sys.mui
Important After you delete these two files, you may experience this issue one more time when you next start the computer. However, the issue is resolved after one successful restart.

After you delete these files, certain Advance Configuration and Power Interface (ACPI)-related event log entries and performance counters may be displayed in English instead of Traditional Chinese. However, these event log entries and performance counters are rarely used in ordinary situations.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File nameX86_acpi.inf.resources_31bf3856ad364e35_6.1.7601.17794_zh-hk_1395301d0f654451.manifest
File versionNot Applicable
File size2,597
Date (UTC)12-Mar-2012
Time (UTC)04:52
PlatformNot Applicable
File nameX86_acpi.inf.resources_31bf3856ad364e35_6.1.7601.21941_zh-hk_1451dd8c285d0988.manifest
File versionNot Applicable
File size2,597
Date (UTC)12-Mar-2012
Time (UTC)04:44
PlatformNot Applicable
File nameX86_battery.inf.resources_31bf3856ad364e35_6.1.7601.17794_zh-hk_c4d40e098074b825.manifest
File versionNot Applicable
File size2,608
Date (UTC)12-Mar-2012
Time (UTC)04:52
PlatformNot Applicable
File nameX86_battery.inf.resources_31bf3856ad364e35_6.1.7601.21941_zh-hk_c590bb78996c7d5c.manifest
File versionNot Applicable
File size2,608
Date (UTC)12-Mar-2012
Time (UTC)04:44
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7
File nameAmd64_acpi.inf.resources_31bf3856ad364e35_6.1.7601.17794_zh-hk_6fb3cba0c7c2b587.manifest
File versionNot Applicable
File size2,599
Date (UTC)12-Mar-2012
Time (UTC)05:51
PlatformNot Applicable
File nameAmd64_acpi.inf.resources_31bf3856ad364e35_6.1.7601.21941_zh-hk_7070790fe0ba7abe.manifest
File versionNot Applicable
File size2,599
Date (UTC)12-Mar-2012
Time (UTC)05:42
PlatformNot Applicable
File nameAmd64_battery.inf.resources_31bf3856ad364e35_6.1.7601.17794_zh-hk_20f2a98d38d2295b.manifest
File versionNot Applicable
File size2,610
Date (UTC)12-Mar-2012
Time (UTC)05:51
PlatformNot Applicable
File nameAmd64_battery.inf.resources_31bf3856ad364e35_6.1.7601.21941_zh-hk_21af56fc51c9ee92.manifest
File versionNot Applicable
File size2,610
Date (UTC)12-Mar-2012
Time (UTC)05:42
PlatformNot Applicable

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Keywords: kbfix, kbautohotfix, kbhotfixserver, kbexpertiseinter, kbsurveynew, kbqfe, kb

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Article Info
Article ID : 2674705
Revision : 1
Created on : 3/21/2017
Published on : 4/11/2012
Exists online : False
Views : 272