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  2. A delegate cannot perform operations on behalf of the manager in a Lync Server 2010 environment

A delegate cannot perform operations on behalf of the manager in a Lync Server 2010 environment

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Symptoms

Consider the following scenario:
  • You deploy three server pools (server pool A, server pool B, and server pool C) in a Microsoft Lync Server 2010 environment.
  • You assign a user (user A) to server pool A.
  • You assign a user (user B) to server pool B. User B is the delegate of user A.
  • You move user A from server pool A to server pool C.
  • User B tries to perform an operation on behalf of user A.
In this scenario, the operation is not successful.

For example, user B receives the following error message when user B tries to schedule a Lync 2010 online meeting on behalf of user A:
You do not have permissions to schedule online meetings on behalf of the owner of this account. Please contact the owner of the account to get delegate permissions in Lync.

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Cause

This issue occurs because the self SUBSCRIBE request that user B sends is not successful after you move user A to a different server pool. Therefore, the Lync 2010 client that user B is using encounters an incorrect 403 Forbidden error and user B receives an error message.

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Resolution

To resolve this issue, install the following cumulative update:
2670352 Description of the cumulative update for Lync Server 2010: February 2012
Note After the update is installed, the user must sign out and then sign in to Lync 2010.

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More Information

For more information about how to perform as a delegate, visit the following Microsoft website:
How to perform as a delegate
For more information about the Lync Server 2010 user models, visit the following Microsoft website:
General information about the Lync Server 2010 user models

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Keywords: kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kb

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Article Info
Article ID : 2673299
Revision : 1
Created on : 1/7/2017
Published on : 3/1/2012
Exists online : False
Views : 186